VoyagerReviews of investvoyager.com

Horrendous. Zero communication. Understaffed. Keeps tweeting things about how well it's doing when thousands of customers are continuously raising issues with deposits and withdrawals with no response. Funds stuck on pending for weeks on end. WEEKS. Mind-boggling. Depositing and withdrawing are core aspects and instead of absolutely prioritizing fixing these issues every day their attention is elsewhere. Do not use this platform.

For your own sake, stay away from this company. I sent crypto to the address they provided. The transaction is confirmed on the blockchain, but has never appeared in my Voyager account. It has now been OVER 7 DAYS. I filed a ticket with support on the very first day, after waiting hours for it to show up, and still have not heard from them. After doing minimal searching on Reddit and Twitter, I've come across countless people in this same situation - as well as a ton of other terrible scenarios. I cannot fathom how this company is getting away with this.

As others have written, withdrawing crypto or usd is stuck over 3 weeks, no response from support. Growing pains for sure, but at the same time this is unacceptable. Do NOT use.

FOR S#!T! This Company has mastered the art of NOT GIVING A F*©K.

This company is the absolute worst. You can make a deposit and they will credit your account with “funds” that day so you buy whatever it is your trying to get. The money will be pulled from your bank account but will sit in the pending process for weeks. This means you won’t be able to withdraw your crypto to store or do with it as you like. Their customer service is non existent. You can make as many support tickets as you want and they will not reach back. Also this is not just an isolated case. You can check their Twitter, Reddit page and just all over the internet and you will see majority of the topics on voyager is their shady business practices and their CEO writing emails claiming there are trolls out there to make them look bad. Imas much as I hate some of the other companies due to their high fees, I rather pay more and get what I want than be scammed.

Will not let users withdraw their money. Refuses to answer customer emails. Neglected to inform customers which banks are not supported. Does not honor the 5-10 business day window. For all crypto investors, PLEASE PLEASE PLEASE Avoid this app!!! You’ve been warned!

Horrible experience! Do not use Voyager! I have been waiting 24 days for several crypto transfers to other wallets ($3600). This IS NOT a banking issue. Customer support has ignored all emails and my asset are still stuck in "Pending" mode. I am afraid to move my remaining assets out in fear they will be lost forever. This is not an isolated incident, simply check social media to read THOUSANDS of complaints from others with similar issues. Filed a complaint with the Consumer Financial Protection Bureau to start.

I’ve had multiple deposits pending for over a month. They are essentially frozen in the mean time. I am but one of thousand on social media with this same issue. During that time Voyager has provided shifting excuses from security to blaming their processor. They’ve provided various timeframes forms resolution none of which the followed through on. Their customer service has gone silent for weeks. Can you imagine a bank behaving in this manner?