VoyagerReviews of investvoyager.com

I have been using this company for last several months. Here are some most serious problems with this company: Withdrawals (not deposits) are subjected review by their staff. You cannot move your crypto out of their wallets because some crazy staffer decides based on a hunch that you can’t. This defeats the purpose of decentralized finance concept. Why should there be gatekeeper to your own money. Coinbase and Crypto.com do not have middle men to gate-keep your assets. It’s wallet to wallet transfer. Deposits are frequently declined, many within few hours with a note ‘insufficient funds’. It’s impossible to determine insufficient funds in your external bank account Within few hours. The transfers are not even presented to the bank which typically takes 1-2 business days. So you have to contact them to fix it. It’s just an added hassle and annoying Communication is extremely poor. When you email Them using their ‘submit request’ option you get an auto reply acknowledging the receipt of your email with a few FAQs. However, if you don’t read this email carefully you will realize that there will be no respond from them unless you reply to this auto email. It says at the bottom ‘if you need additional assistance please reply to this email’. I had been waiting for days for their reply until I figured this caveat out. Withdrawal fees are twice those charged by Coinbase pro and other brokers. You don’t have a wallet and keys. It’s just like Robinhood. Bottom line: voyager is a heavily centralized and heavily guarded non-wallet company. They just give you ‘paper crypto’ not the real ones. They don’t have an exchange. You are entirely at their mercy when it comes to moving your funds out.

If I could give this company 0 stars, I would!! Customer support is nonexistent! I have been locked out of my account and no one has been able to respond to me… I have submitted in a ticket and have even tried contacting them via social media since they’re always active. They seem to never respond to customers that have problems with accessing their accounts, but can respond to those that have only good things to say about their company. I’m starting to wonder if they’re scamming people by not letting people back into their accounts… Stay far away from this company!!

Transferred my shiba from coinbase to voyager on October 6th. Still nothing in my voyager. I sent them many emails and 10 days later i was asked for hash id. Now we are in November and still out 10k as the coin is worth today. I reached out to coinbase they assured me it was a successful transfer along with the block explorer. This company wants to expand in Europe and be part of Dallas Mavericks? I'm not one to rock the boat but being out 10k, i will rock it 10k x 10.

They stole my money! Can anyone help? They stole my money! Is there anyone that can help? I can't contact them or can't get a response to an email. Computer generated response, no help beware with your hard earned money.

Withdrawl is pending forever customer serviceis a joke i need my money now tried everything to contact someone if not fixed asap leaving for good

They stole my money! Is there anyone that can help? I can't contact them or can't get a response to an email.

You can forget customer service .I have not been able to transfer or deposit for 5 days and can get no response .Spent numerous hours just trying to put in support ticket and that won't go thru .Do not have access to own money.please go to different app. where you can get service

They took money the amount of 2700 and closed account, after which they did not answer for a week. Money was not returned. The company is a fraud.