Philemon M.
Not professional, bad service, and cannot be trusted
There are not very professional,very bad service and best to avoid. I purchased an options trading course for £166 and after the purchase, there was no purchase confirmation email after an hour, l enquired about it there just refunded my purchase with no warning or information. I purchased the course again thinking it was a mistake and checked my account after one hour and countless emails sent, but there was no response, and then 3 hours later I got my purchase refunded and was told that there do not sell the course in the Uk, even though there had prices for the course in Uk pounds and other currencies. Terrible service and can't be trusted and best to avoid
Response from InvestopediaMay 1, 2024
Philemon - we do not accept purchases in the UK and there are two different points at which we try to prevent that. First off, we block access by IP address. If you were able to access Investopedia Academy from the UK, you likely were using a VPN or other service which made it seem your IP was in the US or another country where we do accept purchases. Second, if a user gets past our IP restriction, if you make a purchase using a billing address in the UK the payment will be cancelled/refunded. Unfortunately before you submit the purchase, we do not yet have your billing info so there is not an opportunity to block you from making the transaction. Apologies for the poor experience that you had, we do try our best to prevent this from happening. We'd appreciate you re-considering your one star rating, but understand if you do not.