Intimaly | Feel me NowReviews of intimaly.com

I never even got my package I’ve waited 22 days still have yet to get it

I ordered an adult toy from them. It didn't arrive. Contacted support, they advised there was confusion with the post. Item did arrive albeit late. Sleeve became warped almost immediately and vagina was torn after barely any use. I don't know if the problems with the delivery effected the toy. Intimaly asked me for a review. I gave a review. They apologized and said they would send out a replacement. A month passes and they never sent out a replacement. I asked support about it. They now advised they won't send out the replacement until I edit my review. 1. There's no option on their site for me to edit the review. 2. Other than adding that they said they would send a replacement but haven't, there's no new information to update the review with.

SCAM AVOID AT ALL COSTS They promised a custom toy of my favourite creator. They gave me a product signed by a random pornstar that was made 15 years ago. I asked for the correct product, they sent me the same thing again. Their customer support is just ChatGPT pretending its a real person. There is no real custom toy for my favourite creator, its just a fraudulent scam. Now their customer support is ghosting me because they promised me a refund, and then had the gall to say they would give me a 25% refund on a $200 purchase where they sent me the wrong product, because the real product does not exist. What a joke. If I could give 0 stars I would.

This is probably going to be removed... AGAIN! People need to buy elsewhere. This comes from China. Communication is but non-existent. Takes almost a week to receive response. Package was left outside building, and it was opened. Anyone could see what was inside. Hardly discreet packaging. It was an envelope, not a box. Odd, when I requested a refund after 3 weeks of waiting, it magically appeared.

DO NOT WASTE YOUR TIME OR MONEY HERE (or they absolutely will waste as much of it as they can!)! No shipping option because orders need to clear customs after shipping from china (a fact they neglect to inform you of)! The cut rate peoples-republic shipping service doesn't offer tracking or even give a basic vague eta for its outrageously long delivery time, and if you attempt to seek more information than you'll get to deal with their ridiculous "customer service" which is apparently little more than a series of auto-reply response emails and messages that will provide no information you didnt already know.

Their site lists items "low stock" when they really should mean that each item is "made to order." Another claim is that they're a small company based in the US, so items can take a while to fulfill, when the reality is that they order their items from China and then just ship it to the US. They claim that they have a "30 Night" refund policy, where if an order is not fulfilled between 1-3 months from the order date, they will provide a refund or an alternative, I spent 2 months emailing them about the order status or for them to give me a refund, and they refused, claiming that 3 months have to pass before they decide to warrant a refund.

I placed my order on the 5th of April. The website states creation process takes around 1-3 days, and up to another 5 for processing and shipping. It is now the 17th and have yet to receive any word as to when or if my order has shipped. I have emailed support thrice regarding the issue but only receive non-answers stating they don't have any information. I would like to recommend the site due to the unique and cool nature of the product but I cannot in ernest due to the lack of communication regarding shipping delays or even an explanation. I will change my review if things work out.

If I could give zero stars I ordered shit since 19th of March and never got anything ask for a refund and they send me an email saying they will and never heard about that again then I ordered again twice since I got really good recommendation from friends and had the same issue place order then wait and nothing talk to support says they will help and still nothing finally had waiting enough send an email to support and got ghosted for four days sent another email to support and got ghosted again so stay away from this shitty website and save your money.