Colin-Paul C.
The product is grossly misleading
The product is grossly misleading. Would say approximately a quarter of the size advertised. The flame I was expecting to be red light (it's white). Service or responses from the company are spot on so don't be afraid to communicate with them. The product itself works really well so my comments are in respect to the misleading advertisement.
Response from InternationySep 22, 2026
Dear Colin-Paul Campbell, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team