William B.
Ordered a shirt
Ordered a shirt. Had to hit the back button once, the order reverted back to a size small. Recieved the small shirt. Contacted them, they said no returns, no refunds!
Response from Interest PodDec 22, 2023
Dear William Brown, I am truly sorry to hear about the inconvenience and disappointment you experienced with your recent order. At InterestPod, we aim to provide not only quality products but also a seamless ordering process, and it's clear that we fell short in your case. We understand your frustration upon receiving a shirt that did not match the size you intended to order. As our products are custom-made to each order, we are unable to accept returns or offer refunds in such situations. This policy is in place due to the nature of custom items, which are designed uniquely for each customer. However, recognizing the unique circumstances of your situation, we would like to offer a solution to help rectify this issue. As a gesture of our commitment to your satisfaction, we are happy to provide you with a discount ranging from 50% to 80% on a reordered product. This discount can be applied to a new order for the shirt in the correct size that you originally intended to purchase. To proceed with this offer, please contact our customer service team with your original order details, and we will assist you in placing a new order with the discount applied. Thank you for your understanding and for bringing this matter to our attention. We value your business and hope this solution helps in making your experience with InterestPod a better one. Best regard, Interest Pod