Interactive AdvisorsReviews of interactiveadvisors.com

THE MOST GOD DAMN AWFUL BROKER I HAVE EVER USED. IMPOSSIBLE TO LOG INTO ON WEB / DESKTOP (IT KEEPS OPENING MY MOBILE APP BUT ONCE I LOG IN THERE THERE IS STILL NO WAY TO LOG IN ON THE MACBOOK). THEIR MOBILE APP IS ABYSMAL. JUST DON'T BOTHER. THEIR DESKTOP APP IS SOOOO HARD TO USE. YOU CAN'T FIND THE MOST BASIC AND POPULAR INSTRUMENTS TO TRADE. TOTALLY USER UNFRIENDLY AND OVERLY COMPLICATED. BUT I'M SAVING THE BEST CRITICISM FOR LAST: THEIR CUSTOMER SERVICE IS NON EXISTENT. I ALSO DEFY YOU TO GO TO THEIR WEBSITE AND FIND A CONTACT PHONE NUMBER. TOTAL WASTE OF TIME. AVOID.

This company makes investing the HARDEST thing ,Zero customer service contact, Useless systems for managing people's money ,I have just closed my ACCOUNT I hope my refund gets to me before the WORLD ENDS.STAY AWAY FROM THIS BROKER.

Large broker but not for < $100k client. Heavy commissions for today's choice of brokers. TWS platform old and freezes. Have to really pay for each extra (Ryanair experience): market data - can't plot charts without subscription, inactivity fees, third-rated quality news. Adds up to real cost of $300-$500 per year (Lite version not available outside the US). Support tickets closed at will. Phone assistance useless and makes issues worse (eg, by resetting passwords where not asked). Forms/requests not processed. Customer never right -- forget about 'compensation' even if mistake is made by IBKR. Customers are treated obnoxiously, the company refuses to accept any errors. You will always be 'wrong'. Noticeable how IBKR in-house traders/trading systems are trying to fleece you on option spreads and limit orders. IBKR does makes markets against their client positions. Also, IBKR forcibly closes-out one leg of combo trades to manage their own book and profitability (not your risk!) leaving you with the market exposure in the wrong way.

Terrible dose not even describe how bad this broker is. Not just from a customer standpoint, but from an actual executable brokerage viewpoint these lot are un-professional, incompetent and you should stay away. As a professional I have never seen such blatant front running(illegal in the UK) and clear market order flow(also illegal in the UK). Frankly, 'Slippage' should not be a thing in the digital age, but this is why you will pay sometime 10% more than the limit order you place.(thats what they say) What's the point in having a limit order if you execute it at over 10% above the limit? They claim its for market stability, but I do not want the trade if its 10% out from my calculations. I am truly so glad I didn't transfer my large account to these thieves and liars. Not only that but they refuse to invest in the back end, the servers and web code, so during a busy day you will not be able to access your account through the web trader or through the TWS. Even if you pay for their 'Pro' service you will be constantly disappointed with this brokerage. What gets me is they execute for a lot of the 'free' platforms, trade 212 being a good example. So they aren't just fleecing their own clients, they are also doing this to other platforms. The only way a company like this tops and changes is if we vote with our wallets, so don't use them, especially if your are a retail client as you will lose out big time. All I have said in this review has provable screenshots and screen captures with other live data feeds(refinitve and bloomberg) to show what I have described.

I am really begining to wonder what has happened to this company . I have been a customer for a number of years and things worked out fine until recent times and now customer service has gone down the pan . Example - on Jan 14 this year I bought a holding in a large silver EFT (not a small unknown stock .) . Two weeks ago I decided to sell part of it . I tried to put in a sell order. The system would not accept it . The latest message reads ... This product is currently unavailable to clients classified as retail clients . I understand that I cannot buy them but do not understand the ban on selling them After all IBKR sold them to me in the first place In other words I would seem to be stuck with these shares and can not sell them. Even though they were sold to me only 6 weeks ago . Out of my portfolio of 8 holdings 2 are blocked from selling . I can't be the only one thus effected . I have been trying to contact IBKR many times by phone . Hours spent hanging on the phone to no avail , which is very irritating and somewhat worrying. Meanwhile I have lost all confidence in this organisation . Surely the most important aspect of their business is customer service ? What is the problem ? Now what to do ? Any ideas ?

As others have said...they are awful. I posted about them before and will post again. I only use IB for stocks I can't get elsewhere and only have positions open in 1 stock. I wanted to open another one today, so I deposited money, converted it to dollars and when the market opened I was ready to buy a new stock that I can't find anywhere else.. Went through all the process and right after clicking buy IB told me the stock can only be sold not bought. What the hell? I can't wait to transfer out but I suspect that will be impossible going off other reviews. UPDATE: In reply to their response....Sorry you're 15 months late to the game, I've moved on already. You didn't reach out to solve my issue so don't lie. You reached out to prove the review wasn't a bot and there's no way I'm giving my phone number just to do that.

For me this is nothing more than a scam. The wife and I tried to open an account with IBKR. They ask you to deposit funds so that your application is considered first. Well, that should have been a red flag, but we were stupid enough to go ahead. Now, our application was rejected because they wanted to have copies of some personal details we are not willing to share, which is absolutely fine. But it is now impossible to withdraw our funds. We tried to contact them by email and tickets multiple times, no one dares answering. They will contact you within minutes to open an account, but nothing in weeks once they have your money. Beware and avoid like the plague.

Terrible broker, I have $27000 in my account, it's NOT allowing me to purchase stocks, available funds in my account and I cant buy. Do yourself a favour, search for something better. Customer service = non-existent Search for reviews online, you will know what I'm saying.