Inter MoversReviews of inter-movers.com

Michael is prompt / polite and provides very detailed responses to all your questions..........until the money is transferred to his account - after that you are in the "deep blue sea"

 We moved from the US to London,UK. Our sea shipment was collected on March 31st 2022 and we received it in London on July 18th 2022.

Here are the issues with the shipment
 1) On the day of pick up - we did not get any confirmation of the time of pick up. We kept calling all morning and were told that they CANNOT provide an estimate as the team is out on another pick up. Pick up team came around 3pm in the afternoon. Note that we were told at the time of booking that we will receive a call one day prior to pick up confirming the time of pick up

 2) the pick up crew looked extremely overworked, and tired. They got done by around 10.30 in the night (!). My sympathies with the team but this was indeed extremely poor management on behalf of the company. We were held up for the entire day, had to leave the apt in the middle of the night with a baby. To make matters worse, the head of the pick up team entered in a verbal argument with my husband as my husband wanted to cross check the bill (which was about twice the initial estimate).
 
3) Michael had advised us that we can cross check the cubic feet / cft after the packing is done. We had cross confirmed that with the pick up crew before they started packing. After the packing was done they loaded everything in a jiffy. After unpacking in London we realised that they had packed entire chairs in boxes (rather than disassembling it - thereby increasing the cubic feet). Of course we could not cross check the cubic feet once it was loaded in the truck - we were told that it is not allowed as their insurance does not cover if there is any harm to my husband if he gets on the truck (!) - maybe true, but a convenient excuse in my view. 

4) Once the goods were collected, we had to follow up for everything, status of shipment, estimated / expected delivery dates (which were changed
multiple times). Note that once goods are collected then Mr Michael is almost done with you - you then have to follow up with 2/3 different companies who are managing the clearing and delivery.

 5) And of course the goods arrived DAMAGED - lamp glasses broken, some glass artefacts broken, corners of side tables and dressers damaged.

Horrendous service and a total no-go! unless you like bad service, being charged twice of estimate, delayed shipment and damaged goods!

 p.s. This review took some time because we wanted to provide Michael the review he deserved. More so, we chose Michael simply because of good reviews and ratings on Trustpilot. We wanted to ensure that "future customers" can make a more informed decision!

Thank you for your prompt work and punctuality. Everything was at the highest level! I needed to move furniture, some equipment, and couple of other things that were important to me from the rented apartment. They called before hand, so that i could prepare myself, helped me to load all the stuff into their truck. They really cared about safety of my belongings. You can tell that the guys are real pros. Thank you so much!

Hired this company to move my step brother from Mexica to USA (CA). Very attentive staff. They explained the process did an itemized inventory , handled all the paperwork and the packing! They were on time, the guys were friendly, organized and hard workers! They packed everything for us and wrapped everything really well. When our stuff arrived they delivered and even helped us unpack and put the furniture where we needed it! Everything arrived in perfect condition! We highly recommend Inter Movers LLC! Keep it up!

I would not recommend this company to anyone, they dont ship and dont respond to emails even though they have been paid in full, they say they have not received money from wire transfer, even after proof of delivery of money to their bank, so now they say there is further storage fees, and this is 2 weeks after proof of transfer were emailed to them....

Best experience I ever had with international mover so far and I move around the world for government contract work a lot. Goods were delivered to Dubai as promised. Not a scratch. Bravo.

TERRIBLE SERVICE. WORST CUSTOMER SERVICE EVER DO NOT USE THEM

Seriously people, these guys are the best. Use them if you need movers. Prompt. Courteous. Fast. Professional. Don't need to elaborate on this. Oh, and they didn't overcharge. I paid exactly what they quoted me. I would give them 10 stars!

I had the displeasure of using this inter-movers a few years ago when moving to the UK from the US and they lost thousands of dollars of our possessions. It coincidentally was one of only two boxes which we had labelled as containing anything of value. Draw whatever conclusions you want about that. In our investigation into what happened, there was no evidence the box had even been loaded with the rest of our possessions in the first place. This means it was either "lost" at their facility, or never even made it that far. They "looked into it" (see: delayed) for months without showing any evidence of doing anything or keeping us updated. They were uncommunicative during the shipping process and overall a nightmare to deal with. Everything arrived long after it was supposed to and was handled very poorly by the company in every way. They never recovered any of our possessions, contacted us, or even notified us when they knew the box was lost, not did they make any attempt to compensate us. We ended up suing them and being awarded thousands of dollars by the court. This was a nightmare and we're still missing priceless mementos and will forever be at risk of identity theft because of the negligence of inter-movers I would sooner ship everything via UPS or carrier pigeon before using inter-movers again