Wow, Wow... Inter Movers has transported my jewelry equipment to Hong Kong and back to Hong Kong international jewelry show. This is an annual event and this is the first time using Inter Movers. Again my reaction is Wow, Wow... such a professional service. Very knowledgeable staff and crew. Well recommended company.
GG
Gideon G.
Moved with Inter Movers to London in …
Moved with Inter Movers to London in May. Crew was amazing, fast and efficient. Sales team was also very well informed about new U.K. Customs procedures. U.K. delivery team was very courteous and careful. Overall experience was great. Well recommended shipper. Thanks for everything.
PB
Prue B.
Appalling and Threatening
Michael and his team were amazing in New York City. They were communicative and professional. They took all my belongings and got them ready to ship from New York to Perth, Australia.
Based off Michael's transit timeline of six to seven weeks (my belongings apparently left in mid March, however requested documents have not been supplied) I took an apartment in Australia. I was contacted by the shipping company that was going to handle the delivery this end and told expect the arrival of May 1st, a little behind schedule.
No problem.
May 1st arrived, no one had contacted me, so I called the company.
"Your stuff is still in Hong Kong, we think." Waited, waited and waited.
And still I wait. Three and a half months later. Having had to take a furnished apartment while waiting for my furniture to be delivered and paying rent on the unfurnished apartment.
Michael's response when he finally responded to my multiple emails, "it's like blaming your travel agent for a plane being late." Let me be clear. the shipment didn't arrive into Australia until 12 weeks after the quoted transit time. This wasn't a delay. He said he would try and contact the shipping line and see what they could do but none of it was his fault as he did his part of the job. As yet I still have not been provided with any response from the shipping company he was going to contact.
Here's the thing - I paid Inter Movers. I didn't pay anyone else nor did I know the name of any shipping company other than them. Apparently once they hand it over, it's no longer their problem, according to them. And I was handed over to a company with appalling reviews and a one star rating in Australia.
I have not been reimbursed any money, I paid five thousand dollars for the service which still has not happened. I have not been given an update. I have had to call the shipping company here to see when it's going to be delivered and they do not call back. I do all the chasing.
If nothing else, learn from me. Request information on who is handling the shipping on the destination end. Ask in writing what happens if the transit time is double what is quoted. Continuously ask for updates for where your goods are. ALL of this could have been avoided had there been communication along the way. I was never contacted by Inter-Movers or Hellas Europe to let me know that the goods were not only not in the destination, they were in Hong Kong. And the subsequent emails which amount to, "too bad, not my problem, nothing I can do," have only made a bad situation much worse. It's an amazing business to be in, no risk or responsibility and you keep all the money, the only risk is with the person shipping the goods.
It's been a phenomenally stressful and extremely expensive process. I would never ever recommend this company to anyone and I chose them based off their reviews and their initial outstanding service in New York. I will update the review if my goods are ever delivered.
UPDATE: After posting this review, I received an email from Michael thirty minutes later saying Prue, you are giving us a 1 star review after all I am trying to do for you? Are you kidding me? I might as we just stop doing everything to help you and let you handle everything by yourself from here on.
I responded was he threatening me to not complete a fully paid for service, door to door from NYC to Perth, Australia and asked for requested shipping documents he had said he would previously supply and his response:
"Have a pleasant day."
Unbelievable.
Will update if goods are ever delivered.
ML
martin L.
NY to UK - Brilliant Service!
From NY to UK, Michael and his team were excellent! I was ripped off by a previous company who changed their pricing last minute and I had to find someone else to move my Brooklyn house contents into storage in New Jersey instead of shipping (beware doing business in NY - ethics can be in short supply, even from the most noble industries, this surprised me for such a great city and having lived all over the world, but it is easy to be short changed here). Several months later and ready to receive my 20ft container, I was hesitant to hire another shipping company for the export to England.
'Inter Movers LLC' quoted a great price, were able to get my stuff out last minute (within the 3 day next billing period for storage) and delivered within a month. Half my contents I had left unpacked - including heavy weight training equipment - but everything was wrapped brilliantly and coded on arrival with help from a great team in the UK that they have partnered with 'Movecorp Ltd'. They expedited the paperwork very efficiently and the delivery guys were very professional.
Don't hesitate to book this company!
MV
Marina Venezia S.
Excellent customer service is their priority
The most professional service we've ever got. Super efficient, neatly done on timely manner job, great prices, highly recommend. A++++
ZE
Zy E.
Moved my Grandmother From MD to Jamaica
This review is in my Grandmother's stead. We reached out to Inter Movers because we needed them to move my Grandmother's things to Jamaica. They were very responsive, supportive, and efficient. They kept her informed the entire way and they made sure to answer all her questions. If you are looking for a quality over quantity international shipping company, this is where you go. Simple as that. They are strictly professional and I haven't heard any complaints yet.
VS
Vita S.
I think they are great!!!!
Moved me to Hong Kong from New York. Job was completed on time as promised. Estimated price was also met within $25. No damage at all. Well recommended.
AL
Alex
Wow! Great Job
I hired Inter Movers as my international movers in New York when I was given a five year assignment in Singapore. I did not need to bring much but regardless of the small shipment it was still an overseas shipment and required a lot of cutting through red tape. I had a grandfather clock and an art piece that I have. It was a gift from my mother. These pieces were crated a custom made wood box with all kinds of protection. In Singapore, their agent/partner Felix Relocations, also did a wonderful job delivering. When they opened a crate, my precious belonging were in exact same condition. I said WOW!!! Right there and then. Great job guys