Todd M.
Customer Service
Your customer service needs some work. I have had a 4x8 sheet of plywood on my front window since August 25, 2023. Every time I call to check the status, all I get is we will call the manufacture and call you back. I have called you 4 times now, and I gave you a grace period of 8 weeks before I called you. I still have no answers, and I still have plywood as a window.
Response from INTEGRITY EXTERIOR SOLUTIONSMay 23, 2024
Dear Todd, We apologize for the delay in providing you with your window. Unfortunately, the window arrived broken and we had to reorder it. We are truly sorry for the inconvenience this has caused you. Regarding the phone calls, we would appreciate it if you could let us know which number you were calling, as we have not received any missed calls or messages from you. If you would like to discuss this matter further, please send us an email [email protected]. We would be happy to investigate what went wrong and take measures to prevent this from happening again. Thank you for your understanding and patience. Sincerely, Integrity Exterior Solutions