Integrity Admin Group prides itself on promptness and responsiveness. Their streamlined processes ensure that every query or concern is addressed swiftly, sparing the hassle of prolonged waiting periods. Whether it's a claim submission or a simple inquiry, their dedicated team is always ready to assist with utmost professionalism.Ethics lies at the core of Integrity's operations, distinguishing themselves as a beacon of trustworthiness in an industry where transparency can sometimes be lacking. With Integrity, there are no hidden agendas or deceptive practices. They operate with honesty and directness, providing clear and comprehensive terms without any surprises. This commitment to ethical conduct fosters a sense of trust and reliability, assuring customers are in good hands. Their user-friendly online platform makes it effortless to manage warranties, submit claims, and track the status of repairs from the comfort of your own home. This seamless integration of technology not only streamlines processes but also reflects Integrity's forward-thinking approach to customer service.
Integrity Admin Group (integrityadmingroup.com) has 38 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Insurance · Los Angeles, California
Excellent
Insurance · Woodland Hills, California
Excellent
Insurance · Santa Rosa, California
Excellent
Insurance · Livermore, California
Excellent
38 approved reviews, newest moderated first
Edward E.
Satisfied so far. My 2020 Toyota 4Runner needed work when fuel pump failed near 109000 miles. Shop said it would run $900-$1400. Filed claim online, they had an inspector look it over, approved the fuel pump replacement after roughly 5 days. Customer service was actually nice. They always ask for oil change records which can be a hassle. 4 stars.
Linda
I needed an engine on my 2015Toyota Avalon Hybrid about Oct 2024. After a reasonable deductible, they got-her-done! It's Oct 2026 and the engine is still running. Of course it was used but the price tag was about $5600! However, I was informed that when the time for repairs extended, the company would pay for your rental. I think they sent me a check for $135 and I had to absorb the $1000 balance. I just "let that go..." hence the 4 and a half stars, instead of five stars.
Ira
SHADY SCAM-like company. Just the bait mail sent unsolicited with warnings and urgency that makes you waste the time to research and confirm THEY ARE INDEED DISHONEST says all anyone needs to know about this company. To the company and employees: I hope you find a little purpose in life. We’ve all made bad decisions, but you know it’s not “just a job” or “how you pay the bills” it’s a choice you are making. It might not feel like it, but the majority of people don’t try to scam you for a living. Join us. Do better.
Abby H.
They tried to convince us that we had to take their warranty and that it was required. They sent it in an official looking envelope where the only way to find out who it was from was to call the number on the paper.
D. Ryan McCray Nyan M.
1st time my A/C unit broke down it took them over 5 days to get a repairman over to fix it. The repairman told me that 3 things on unit needed to be fixed but they only approved repairing 1 of the 3 things needed to be fixed. A month and half later here I am with the A/C not working during a heatwave and I can't even file a claim because no one is picking up the phone. Chances we're going to have to wait even longer then last time and for what?? I can't even send them an email. There is no excuse in 2026 for me to not at least file a claim via email or on their website itself. There's no reason why companies like this should charge anyone more than 50 a month for services like this. Seriously anytime there's an emergency I know the admins are going to hard to reach, take forever to get things moving, just as long to actually have someone sent, and they won't even have the issue properly addressed. Save yourself the trouble and look elsewhere. I only got this insurance because my lender and realtor recommended them to me but I wish I did more research. This whole situation could've been avoided if they cared about their customers but I don't feel cared about. I feel like I'm going to get the bare minimum and in an emergency there's a chance it's going to cost me outta pocket like me having to get a hotel room for my family since this heatwave is way too much. Integrity admin group is just a name they choose for themselves but to me their just casual admin group because they'll casually handle your emergencies when it's convenient for them not you.
Benjamin B.
This auto warranty from Integrity Admin Group is awesome!! My 2017 Ford F-150 transmission started slipping bad at 105k miles—shop quoted $4500+. I called them freaking out, uploaded all the papers and pics, they approved a full rebuild in under a week and paid direct to the shop minus my deductible. Adjuster followed up twice to make sure everything was good. No runaround at all. Been with them 3 years and this claim paid for the whole thing plus more. If your driving a higher-mileage truck or suv, grab this—5 stars hands down!!
Jasmine
These people are a scam !!! I asked for a refund and they never sent it . They just took my money.
Stephen P.
I have a six month old Kia with 2,500 miles on it and they keep blowing me up with "your vehicle is no longer under warranty" and they are authorized by Kia to reinstate my warranty which are all blatant lies! Not to mention I am on the DNC list and have asked before to get remove and they still keep calling. I am going to the FTC website next and filing a formal complaint there as well.