InstapageReviews of instapage.com

Tons of bugs, slow, cannot collaborate with multiple people on the same page. They aggressively compress images to save bandwidth, and they look Pixelated/blurry all the time unless you contact their support. They dont support basic things navigation menus with dropdowns, you need custom HTML (aka developer support), which defeats the whole purpose of the tool. Every single page takes ~5 to 10 seconds to load, INCLUDING PREVIEW of what your building. If you’re working on pixel perfect alignment of small details, it gets very finicky and inefficient! If someone edits the page, you have a “exclusive lock” saying that someone else is editing. That’s 2000-ish way of collaborating online, but the worst part is that you have to wait 10 minutes after they have finished to edit to take over, without an option to override. If you have a distributed team, you’re going to spend A LOT of time waiting. Their A/B test user experience is SO confusing, out team ended up deleting the “right” pages by accident several times. The worst part: they never take responsibility and apologize when something goes wrong, and always come up with excuses. You can also see that lack accountability in how they respond to reviews here. Stay away from this tool, use unbounce if you want something lean, webflow if you want something a bit more sophisticated.

THERE IS NO FEATURE TO CANCEL YOUR PAYMENT ! Since 2 months we try to cut the monthly payment, but it is simply Impossible to stop. Instapage can easily be replace by unbounce, landen or webflow that does the same or even more but cheaper !

I don't know what this company is, but I have a charge of $1788 that just appeared on my credit card statement in mid March.

Signed up for monthly landing page plan, paid for the full year then used it for a few months. 9 months later they bill me nearly $2,000 hiding behind a 24-hour cancellation policy, and refuse to refund. They billed me a full year of service for something I don't use. This is taking advantage of users. Stay away. Responding to Instapages reply. I was given a partial refund of $600 out of $2,000 paid after disputing the charge with my bank. Still, Instapages closed my account so now I've paid $1,400 for a service I can't use. Seems like they just want my money and not interested in letting me use it.

No help. No customer service

After more than a year of usage, Instapage increased its pricing and charged the new rate (which was a more than 100% increase). They will say: we sent an email about it. Yes, they did, but this info was hidden near the bottom in a lengthy newsletter, that nobody actually reads. How would you feel if I charged your card a multiple of agreed upon? Then they don't give refunds to those that won't have any of it, hiding behind their nonsense 24h refund policy. Like we monitor our charges 24/7? This makes sense for people who willingly signed up and paid for a product, but not for bogus price hikes. DO NOT build your business on this 'platform' as it will cost you more than you expect, in money, but especially in time as you move out and find another solution eventually. Oh, when you eventually decide to move, don't expect to be able to export your work. Oh and they will make sure to complain about your review where they legally can, so you have to rewrite it again and again. I am not sure why I would have to prove my statements here, it is a personal review, why would I lie?

Landing pages are slow (Google Ads constantly alerts about this issue). Once you develop all the pages on their plataform they have you locked in. Won't give you a HTML export of your landing pages. You either suck it up and pay more or have to clone all the landing pages on another software. Expensive.

Same poor experience as everyone else. Instapage went from $79 to $199. What they added? Things nobody asked for. We all came here for a landing page builder and ended up paying twice as much for a product full of features nobody cares about. Very dissapointed, specially because even woth the new features, I would never expect a reason to pay 2X for that. I was a customer of them for almost 2 years. It’s time to move somewhere else.