InstapageReviews of instapage.com

I've had really good and really bad experiences Instapage. 1. Customer Service: I feel some need more training. For example, I've had one customer service representative tell me that it is not possible to pass user info from the Instapage form to our registration form because our execution is not the same as what is mentioned in their resources... the rep was wrong considering I was able to workaround it. However, there have been helpful reps like Roxi and Mihaela. 2. UX/UI: Constant changes in UI makes it difficult to perform usual tasks. I feel like the product should've been tested, and reviewed against competitors first with the possible companies in mind prior to launch. 3. Plans: Changes as well. Having unlimited visitors, etc., in all the plans intially then stripping it off the new ones without better notice other than 1. sentence in a page that current customers won't see caused a huge disappointment. Also, the enterprise plan is not as customizable. Features are forced upon the user to allow for a higher price. Overall experience is not great. Though the analytics and conversion tracking portion need improvement, I'd say its sufficient. I wish I could consistently say that their customer service was dependable. In comparison to Unbounce, I'd say the only great thing (for now, until we have to switch to the new plan) with Instapage is the price.

Poor reporting – I have created two landing page campaigns and both haven't reported the correct information. When I have contacted online chat, they are very helpful and friendly but one employee ensured me my issue would be dealt with in 24 hours. It wasn't and 10 days later I'm still without Instapage even though my company is paying for it. Not reliable or responsive to big issues.

Experienced repeated issues with saving progress on the page builder. Contacted CS but they were unable to help. Will no longer be using the software. Had the middle-tier subscription package.