Instant Custom Boxes (ICB)Reviews of instantcustomboxes.com

The quote was updated. Thanks for the call

So easy breezie.🤗

Did not say whether upload was optional or not, thus intimidating

Instant Custom Boxes provided great service for my company on two different occasions. They delivered high-quality cartons matching my specifications very quickly.

Great service

This company is not only dishonest but intentionally did not include very important information from quote through to delivery. Our packages were shipped internationally and held in customs for 30 days - they never put in print anywhere they would produce and ship out of the US. Better off to fully vet online companies like this, we learned an expensive lesson.

We placed a custom packaging order with Instant Custom Boxes (ICB) for a luxury event. What we received was a defective, unusable product that didn’t match the approved design—including a misspelling in our logo. When we requested a refund, ICB acknowledged the issue and promised repayment within 12–18 business days. That never happened. After months of follow-up, they proposed a monthly installment plan. We agreed, and received two partial payments. Then: silence. After renewed pressure, a third partial payment arrived—still leaving over $700 unpaid. They promised to pay monthly on the 23rd but have missed multiple deadlines, ignored our messages, blocked our phone number, and disconnected live chats. Here’s the most alarming part: they are now withholding the final refund unless we delete this honest review. In writing, they stated: “Our team has requested that all negative reviews posted online be removed prior to proceeding with the final refund.” “Once the reviews are taken down, we will be able to process the remaining amount immediately.” “Delete All negative reviews Online then we will proceed with remaining fund by end of this month.” That’s not how reputable companies behave. It’s coercive and wrong. We’re preparing formal complaints to the California Attorney General, FTC, BBB, and others. We also intend to notify review platforms that ICB is attempting to suppress negative reviews through financial pressure. Avoid this company. Don’t risk your money, your reputation, or your peace of mind.

The customer service was responsive and well prepared, the quality was great and the delivery earlier than expected!