#1 Airport Lost and Found Service: InstaFile is your best bet for reclaiming lost property from the airport. Submit your claim as soon as possible!
Instafilereporting (instafilereporting.com) has 20 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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20 approved reviews, newest moderated first
Sam P.
InstaFile Is A One Big Scam. I paid $35 to reclaim my lost laptop in the Paris Degualle Airport, France. They never got back to me. The brought another scam company to collect another money from me. This happened in July 2022. Sam Ikpe
Steve M.
As with others I received one email back from them then nothing. Tried to complain but their 'admin' email address pasted throughout their T & C's doesn't exist. Please Avoid using them.
Adrian
I lost my Ebook reader on my flight to Muskat. After paying instafilereporting.com 39,99$ to get it back, I never heard from them again. Contacting the airline directly resulted at last in an answer by mail.
Carol B.
When I left my jacket at TSA at the Austin TX airport on January 28, I rushed to notify TSA, googling “TSA Lost and Found.” I clicked on the first option that came up – InstaFile, Lost Property Reporting. I filled out their form and gave them my credit card and was immediately charged $39.99, which I presumed covered shipping my lost property when/if it was found. Two days later I got a call from a TSA employee in Austin, saying someone from InstaFile had contacted him about my jacket and, once he confirmed the jacket was at TSA, asked the TSA employee to contact me and make arrangements to return it to me. Then the TSA employee asked about InstaFile and why it was involved, explaining that TSA has its own Lost and Found Service, which is free, but for the mailing charge. Because InstaFile popped up first I was directed there, charged $39.99, then paid for shipping to return my jacket in addition. InstaFile charged $39.99 to do what TSA would have done for free!
Heather G.
Fake company. Sends you 1 email then does not reply. Do not fall for this scam like I did
FT
Waste of money. The company is totally useless. A part form sending me some delayed emails with information I knew already the did absolutely nothing. It is also impressive if you look at the reviews on their site they are all amazing, BUT you cannot write a review yourself. Rubbish. Luckily I found my laptop myself in the end, but company like this one should really not exist on the web. Exploiting the many people have accidentally lost their belongings is simply outrageous.
SIMON S B.
Difficult to say what went wrong as Instafile did not do anything at all. They claim to have contacted Madrid Airport with details of my lost iPad, Madrid Airport has 4 Lost and Found offices, and non have ever heard from Instafile about my iPad. A complete and total waste of money. I have managed to track my iPad down to the correct lost property office and hope to have it returned soon.
Andrea
Scam. They appear first in the Google search list because they pay for advertising, but it's a scam. They have nothing to do with the real airport lost and found service.