Rachael K.
Save your time and money, don't use Inspexion!
Customer service is nice enough, but my inspector wasn't licensed or an authority in their field of inspection. I assumed since they contracted with Inspexion they'd atleast be licensed, but no. So I ended up spending $200 on a piece of paper. I asked for a refund and they gave me the run around and said no. I asked for a referral from the manager at Inspexion, and he told me I should go with the most expensive option as she had experience... turns out she doesn't and she's not licensed in the state or country. Like I said... $200 down the toilet. Great job! Review Update: What's so interesting to me is all this run around from Inspexion. They just posted a reply to my review, it's about a page long and doesn't really answer anything. Just like the email from the CEO Rose something... page long pre-written email giving me the run around. Do you know what customer service is? Seems like they don't. I was told I'd get something, I didn't, not accurately of course... Refund required. They messed up, I'm not mad I wasted hours of my time... It's fine, just take responsibility for not vetting your people. STOP talking in circles, your responses don't answer a single one of my questions. Ugh... so frustrating.
Response from inspexion.comNov 9, 2023
Dear Rachael, Thank you for acknowledging the efforts of our customer service team. We genuinely appreciate your feedback and want to address your concerns. We understand your frustration, especially in light of the findings from the inspection of your goods. However, it's important to clarify a few points: Inspector's Role and Expertise: In our industry, there's no formal licensing for bag inspection, as it's typically different from sectors that require state or country-specific licenses, like home inspections. Our inspectors are trained to assess product authenticity and quality, which, in your case, led to identifying the goods as non-genuine. Nature of the Inspection: We are tasked with providing an unbiased evaluation of goods. In your situation, the inspection was requested by your client, and our role was to report on the authenticity of the products accurately. The findings were based on the condition and nature of the items, not partiality. Initial Satisfaction and Review: We understand that the inspection results might have been unexpected and disappointing for you. However, the initial validation of our report indicates satisfaction with the service rendered at that time. While we empathize with the position this puts you in with your client, the purpose of our service is to ensure that all parties in a transaction have accurate information about the products in question. We are committed to performing our duties with integrity and thoroughness. We respect your right to share your opinion and would appreciate a review reflecting the accuracy and integrity of our service, though the final decision on this is, of course, yours. If there's any further clarification we can provide or any other way we can assist you, please do not hesitate to contact us at [email protected] Thank you for your feedback, Rachael. It is essential for us to continually improve our services and customer experience. Stefan