InsolesGeek.comReviews of insolesgeek.com

*UPDATE* Seller responded. The delayed responses were due to Chinese New Year, understandable. Unfortunately the item I ordered was out of stock so the seller offered a refund. My refund was updated immediately. I am satisfied with the resolution. Changed my experience rating to 4 stars. The seller made things right. My order is STILL not right. Now I am not getting a response from customer service. What gives? 1. I ordered a set of specific insoles 14 Jan 2025, the payment was taken and the order was confirmed. 2. 19 Jan 2025 I sent a message to their customer service email address because there was no update about shipping, which they responded to suddenly there was shipping info for m.17track.net (Chinese shipping agent). The tracking info was not in the agent system which i told customer service and suddenly the tracking info updated. 3. The package tracks to Chicago IL and then disappears completely. No US shipping agent identified 4. Package arrives 29 Jan 2025 via USPS and it's the wrong item! 5. I have reached out to customer service twice with no answer. AWFUL EXPERIENCE!!

The TPU insoles I received are excellent. They are the same brand as those in my Saucony shoes but they are a bit firmer and more bouncy, which is great. I think they are TPU but the original ones from my shoes are EVA. For me the TPU is better for running than the EVA and I'm using them in some other shoes too. Note if your shoes are not roomy and the original insole is thin then this insole might take up too much room. But Saucony shoes come with thick insoles. InsolesGeek sent me a tracking number but that number never worked with the shipping company track website. I did think my order would not come, but they arrived 23 days after my order. (China to USA). I don't there is anything else like InsolesGeek for quality product at bargain prices and getting access to the kind of insoles that shoe makers use for expensive running shoes.

I just ordered and somehow it says that it will deliver to a different address. I hope this issue can be fixed otherwise i have no problem so far. Order number: 224224

Had a problem with my insoles and they were quick to rectify.