InsightlyReviews of insightly.com

Terrible customer service, email are not arriving and not reliable, the search facility is hopeless

We have been using Insightly for 9 years. We were grandfathered in and decided to support them by buying an upgraded subscription. So far, so unimpressed. From the clueless sales representative and the astonishingly slow tech support. We currently have a basic functionality bug we've reported (filters not working) and it's been over a month with no solution. I think the company behind this is probably struggling and unable to improve the product.

Clunky to use, just doesn't flow very well, lots of jumping around. No free videos explain how to set it up/use it efficiently, they want $1500 per year for entry level support, no good for small business. Much better CRMs out there

The platform is fine if you want very basic CRM functionality - but once you need it to do anything useful you need to pay for the Enterprise version and / or know how to do API integrations ( but not via Zapier ) We have had bug after bug and always the response from support is " you need to pay more for that" The lack of customer support is astounding in this day and age. Most support tickets take 3-5 days to get resolved. Save your time and money and go elsewhere

Busy small business owner looking for a cmr and booked demo's with various companies including insightly. I never got a phone call for the demo even though i had multiple conversations and emails with them and they can't even have the courtesy to call and apologize or email the same. With so many crm software companies out there you would think customers service would be high on priority, considering the software they are selling is for customer service.