Peter L.
Fantastic Customer Support
Customer support is super helpful and knowledgeable.
What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health. InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge). DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits. Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide. First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members. With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-timefeedback from your body. View All Plans
InsideTracker (insidetracker.com) has 601 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Peter L.
Customer support is super helpful and knowledgeable.
Ahmed
I love inside tracker, and would recommend them to most of my health conscious friends. However, their customer support is not up to grade, and I almost never get replies to my emails, I usually have to call.
Response from InsideTrackerSep 9, 2022
Thank you for your feedback, Ahmed. We typically try to get to emails within 72 business hours but phone and chat during our office hours are typically immediate. We will continue to try and drive our response time down on email as well.
Rodrick
So far it’s been good. I’ll have to see how they follow thur.
John D.
I was really excited about InsideTracker and gaining some great insights. I have to say I’m pretty disappointed. The process just to get test results was painful and long. They only use Quest for testing, so if you don’t have that in your area you’ll have to use mobile blood draw. It took almost one month from the date I ordered my test to the time my blood draw was completed. Then another two weeks for results to be posted. Six weeks is just way too long. Once I had results, it was a little underwhelming. First, I chose the more expensive Ultimate Plan to ensure I had testosterone testing included. When my results were posted, however, this wasn’t included because of “instability” of my sample. Maybe that’s because they took way too long to analyze it? The balance of the results were fine, but didn’t provide any deep insights in my opinion. I guess my expectations were out of whack — it is, after all, just a blood test. Final comment is on customer service. Response times are ridiculously long. I finally did receive a partial refund for my lack of T results. The rep was civil, not at all apologetic, and really didn’t seem to care. So all in all, I don’t think this is a good use of money and I won’t be ordering additional tests.
Response from InsideTrackerSep 2, 2022
Thank you so much for bringing this to our attention John. We have escalated this internally and someone on our team is investigating and should be reaching out to you soon.
Ilona N.
Super disappointed! I can’t believe that I have paid $500 for this! It’s basically the same blood test that I do yearly with my doctor (covered by insurance!). They copy an explanation what your levels means from “my quest” and then tell you what food and supplements you can eat and take to improve it. Everyone can do quick google search to see what supplements or food is good for specific deficiency. Don’t waste your money people ! This is total scam.
Response from InsideTrackerAug 24, 2022
Hi Ilona, thank you for providing your feedback. It looks like there are some features that you may not be taking full advantage of that may better your experience. We have one of our support members reaching out to you now to assist. We truly hope this makes a difference and helps you with your journey.
brad S.
twice i have purchased this product and both times was told i would receive my lab slip within 48 hrs. Both times i did not and had to reach to support to receive them. UPDATE. (Initially gave this one star) Support reached out to me directly and fixed my issue. Thank you.
Response from InsideTrackerAug 22, 2022
Brad, truly sorry for your experience but it was a pleasure speaking with you today. You helped us identify an area of opportunity that we are addressing internally and appreciate you drawing our attention to it. Please let us know if there is anything else we can assist with.
Paola S.
Amazing service, I recommend to everyone I know and love.
m
I have had a great experience with Inside tracker. They have a great system of streaming your blood results to a plan. They use articles to back up their information and I’m the app the information is presented clear and concise!