Axelrod
Smooth
Overall everything just went smoothly. No issues.
What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health. InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge). DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits. Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide. First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members. With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-timefeedback from your body. View All Plans
InsideTracker (insidetracker.com) has 601 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing601 approved reviews, newest moderated first
Axelrod
Overall everything just went smoothly. No issues.
Matthew A.
Pricing and False Personalization Claims Rating: ★★☆☆☆ I recently had the opportunity to try InsideTracker, and unfortunately, my experience left me disappointed with both the pricing structure and the product's claims of personalized recommendations. While the concept of personalized health and wellness tracking intrigued me, I found the execution lacking in several key areas. First and foremost, the pricing of InsideTracker's products is quite steep. The initial investment required to access their services left me with high expectations. However, I soon realized that the pricing did not match the value provided. The cost outweighed the benefits, especially considering the alternative options available in the market. Additionally, the advertised personalization aspect turned out to be misleading. InsideTracker claims to offer tailored recommendations based on individual health profiles and biomarker results. However, the recommendations provided felt generic and lacked the depth I expected. Instead of receiving specific guidance for my unique needs, I received generic advice that could have been easily obtained elsewhere. This lack of true personalization left me questioning the validity of their claims. Furthermore, I found the user interface of the InsideTracker platform to be cumbersome and not user-friendly. Navigating through the website and accessing information was often confusing, and the overall user experience fell short of my expectations. This added frustration to an already underwhelming experience. Considering the high price point and the false advertising surrounding personalization, I am left feeling disappointed with my InsideTracker experience. While the concept has potential, the execution and value provided did not meet my expectations. I would recommend exploring other options that offer greater affordability, genuine personalization, and a more user-friendly platform.
Response from InsideTrackerJul 6, 2023
Hello Matthew, thank you for the very detailed feedback. I have reached out to you via email as I would love to talk more about your experience and put this feedback into action. I look forward to hearing back from you. In the meantime, if you are experiencing any issues using InsideTracker, we have an outstanding support team that is ready and able to assist you.
Maurice S.
My test results were delayed by 17 days. Five months later I received lab bills for over $2,300 from Labcorp for the blood tests Inside Tracker ordered. Contacted customer service as to why they did not pay the lab and after 3 weeks of hearing from their customer service agent Julia that she was awaiting a response from accounting there has been no further communication. Worst experience dealing with a company that promotes well being yet is not responsive to a stressful financial burden they have caused a customer. Avoid doing business with them.
Response from InsideTrackerJul 6, 2023
Update: Hello Maurice, our team is in the process of reaching out as this one has been resolved. Please keep an eye out for the email from our Support team. Hello Maurice, this has been escalated internally and we are actively working on this for you. We will get a resolution on this, rest assured. We will continue to communicate via email with updates regarding this situation.
Ben L.
I heard about InsideTracker from several podcasts and then watched a promotional 3rd party review on a video. From the video, it appeared there was a live interaction with someone over Zoom. But, after doing the blood test and purchasing the “ultimate plan”, I later learned that a “live discussion” was not part of the deal. Instead I get an online lab report with some tips. With zero “live interaction,” I now see why there is some concern about the pricing for for this service. It feels more like an automated “AI tool” rather than a human interaction. Kind of reminds me of the movie idiocracy in which humans interact with recorded videos and such to get medical health guidance:) Here is my shark tank response: This is a great space and InsideTracker’s marketing is superb, but the pricing model is excessive for a start up given the generic and canned tips provided in your app like “eat nuts” or “get exercise”. While I think you will gain some initial market share, you will not be able to retain customers at these prices. For that reason I am out.
Response from InsideTrackerJun 27, 2023
Hi Ben, thank you so much for taking the time to leave a review and providing us with valuable feedback. We really do appreciate it. We take pride in our amazing support team who are always ready to assist you and address any questions or concerns you may have. They are dedicated to ensuring you have a smooth and successful journey with us. Additionally, our highly experienced Sales team is available to provide comprehensive demos of our platform, showcasing its features and capabilities. We understand that some questions may be more complex or scientific in nature. In such cases, our support team has access to a network of experts who specialize in various fields. They can forward your inquiries to these experts to ensure you receive accurate and detailed answers. Please rest assured that your results are processed through our secure database, and the recommendations you receive are carefully crafted by our team of registered dietitians and scientists with extensive expertise. We're committed to providing you with reliable and trustworthy information. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help and ensure your experience with us exceeds your expectations.
Amelia
My InsideTracker results helped me understand what’s going on inside my body. I’m really looking forward to seeing how the bio markers change over time and using this in my health journey!
Mali
other than slow proses dog the blood tests and action plan everything else is good 👍🏻 thao
Avinash
I've been waiting 2 weeks for my test results, I realize that the FAQ says it could take 7 - 10 business days for results. However, I am very disappointed that I've contacted Support twice and I've been promised an update on status and not received one. This is not a cheap service ( $600+) and it's shocking that no one can tell me the the status of my results. I regret having signed up/
Response from InsideTrackerJun 12, 2023
Hello Avinash, upon reviewing your account, it appears that on the 9th, we provided you with an update stating that your results would be available within the next 24-48 hours. We are pleased to inform you that as of the 9th, it seems that your results have been successfully uploaded to your account. If you encounter any issues accessing your results or require any assistance, please don't hesitate to contact us. We are here to support you in any way we can.
Gil
Professional service all around