David J.
High-priced product, high-school project experience
For such a high-priced product, you'd expect a top-notch experience. If so, stay away from InsideTracker! The website feels like it was created by 5 different teams outsourcing to 3 different cheap providers. Each page is convoluted, with popups everywhere, pitching you discounts non-stop (after you already purchased), and even worse, pages that just hang. In 2024, how is such a low-quality website even possible, this is not 1995! Every step of the experience is clunky, and good luck trying to reach a competent customer representative! All answers are generic, lacking context, leaving you even more frustrated than when you tried to reach out. I tried to schedule a blood draw since January, but nobody ever contacted me. Tried to register a DNA kit, the page just hangs and crashes. This poor level of user experience is simply unacceptable for that price. Spend money on fixing and redesigning your website, hire an actual support team and train them instead of outsourcing or using ChatGPT to send generic answers, and you may be able to command the prices you're asking one day. As for now, InsideTracker is very far from that.
Response from InsideTrackerApr 16, 2024
Hi David, we are very sorry to hear about your experience and we want to make this right with you. If you are open to it I can give you a call so that we can schedule your blood draw as well as register your DNA kit to your InsideTracker account.



