ins.comReviews of ins.com

Do not buy anything from this company. The shoes I just got from them are awful! Nothing like the picture. Wrong colour and poor quality There is no returns policy on the website, or any means of making a return. They make it very difficult. I had some email correspondence to arrange the return and refund. This is what they said: How to Return ? Buyer should bear the return shipping fee. 1.Please include the following information in the return package : ①Leave a note about Order number , buyer email account and product SKU of the item(s) you want to return. ②Reasons for return. 2.Please take a photo of the package with the note 3.We will refund the product payment once we receive and inspect the item . 4. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX. （If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.） ***For your attention,Cos before you return the items, below are some kind reminders other than the requests in Return Policy: 1. The return freight is quite expensive and it usually takes a long time before we receive it; 2. Unlike the parcel to your place that was shipped together with our other parcels done by our resigned forwarder, your returned parcel is more likely to get lost during international shipping; 3. The refund（not include the shipping fee) will be transferred only when the parcel has been received and checked clearly 4.The declared value should be same with the original package, otherwise it might incur in import taxes, and make the return package fail to delivery us and return to you. 5.There need to be charged shipping fee for the original package (when it ship to you, it cost some shipping fee for us), the system will deduct the corresponding fee when we receive the returned package As a returning shipping fee is expensive. Would it be possible we reach a compensation agreement? We can give you 15% refund of the itme(s) and you don't need to return the items. If this fine for you,we will return it to your original payment method.

This company is horrible. You cannot return the terrible merchandise. DO NOT BUY FROM THIS COMPANY. I lost my money. Merchandise is junk

The shoes were not the same they showed in their web. the color and the shape are totally differents. These are other shoes. I have complain to obtain my money back

If I could give zero stars I would. I did not receive an address to return my merchandise for over a month. When I finally got a hold of a representative they sent me an address which was incomplete ( no suite number). I found this out when the Calgary post office in Alberta contacted me asking me for the suite number as my return package was being held up at the post office. I sent another email to Amanda Lang (the representative. Supposedly handling my return) and never heard back. Today, one month later, the package I was trying to return showed up on my doorstep. Obviously I haven’t been reimbursed first for the dress because no one from this company will give me a complete address. Very annoying to say the least and completely unprofessional. Do not order from this company!!

Can I say the clothes look like garbage? I return the items and I am still waiting for my refund, no response to LiveChat, or emails, or no way to get a hold of the company.

Don't use this company they took the money out of my account but here it is 3 month later n nothing I called the number it hangs up on me n the tracking doesn't work so they are a fraud

IT IS A SCAM!!!! the clothes are junk they have no number to call to return they cancel your email and say it doesn't exist if you sign up with another email they get confused and then don't know what to do they creepy text you with a fake number I feel so foolish I work so hard and they totally ripped my off and the looks of other them too.

Worst shopping on line ever I am very mad clothing is horrible material cheap asf