ins.comReviews of ins.com

Ordered a dress wrong colour have tried returning but can get no response from 10 emails

Scammed my daughter who brought an outfit from them for $75 dollars. Never got the outfit in a timely manner. It was for her senior homecoming. She didn’t have no back up outfit and missed out on her homecoming. We been trying to track the order but they gave us a fake tracing number. It keeps saying it’s in California and the next day it will say China what’s going on ?Can’t get a hold of customer service. Don’t buy from them!

Ordered two weeks ago with a rush shipping. Nothing. CANNOT GET A HOLD OF ANYONE. Lesson learned, not sure why they are able to keep advertising. I suppose i'm out $60.00 due to everyone else's responses on here! DON'T BUY FROM THEM!

This is the most horrible company I have ever ordered do not buy anything from them. I ordered a jacket for my wife for our anniversary she has really wanted a leather style looking jacket for some time now. The jacket took 2 months to get to us (good thing I got back up gifts because I had a feeling it was going to take long) and I also purchased rapid shipping. The jack let does not fit of course and is weird looking, emailed 5 times no response and has been way past the 28 day return policy by time I received it, yes wasted 80$. Now stuck with it. Go spend our money at a real store.

Like many others, I have not received a response when asking for a return label/instructions. I've emailed 3 times, called and left a message, messaged on Whatsapp, and messaged through FB. Not one reply. The reason I want to return my order is that every single article of clothing is made from shockingly cheap materials, fabric that feels like those super thin vinyl tablecloths that you buy for a single party and then throw away. Even the "denim" jeans are a denim pattern printed on this awful fabric. The sewing looks like a child did it. Not one of the 5 pieces I ordered was worth keeping. I want to return it all, as per the "guarantee" listed on the website and app. I will be disputing the charge.

I will never order from here again and will let others know not to also. I’m still trying to return a dress (that I got 2 of for some reason). I have sent 3 messages and have not gotten a reply with return information. My first message was October 8

Should be zero stars. No functional phone. No at to make returns. No return portal.I was stupid to even order.

Down $15, don’t buy from them at all