Innovative Ways Auto TransportReviews of innovativeways.net

Updated: Mike reached out to me discuss my original review. We discussed the roles and responsibilities of his company (the broker) and the transport company (the driver). I agree with him that the transport company bore the lion’s share of responsibility of the issues. I do think the broker had some responsibility as well, but I appreciate that Mike took the time to call me, apologize, inform me what they would be doing in the future to prevent a repeat scenario. I believe in good faith, honesty, and second chances. Because of this, I would use IWL again. A company that will deal with you directly is rare these days, and they are only going to get better. From one star to 4 Original review:Delays, several days. Driver reached out and asked for money for repairs. Not professional

They were able to help with a complicated shipment. They did charge a heavy premium to ensure the delivery, and the shipper they used didn’t follow all instructions, resulting in additional delays, but that was beyond this companies control.