Jayne
Avoid
Avoid, avoid, avoid. I recently purchased the Highland cow set, I paid £25 for 5 small squares of fabric and a bit of cotton! No instructions the advert stated material was precut ....it wasn't. Total waste of money, company not interested tried to offer me £2 back! I have emailed customer services on numerous occasions and no resolution order number 23021M376317 i have again emailed following their Trust Pilot response, this will now be my 7th email to customer services!!! Update: contacted by customer services who again, offered £4 refund on £25 box of rubbish they sent out! I've refused. Where all these bad reviews have customer services response, its lip service, they do nothing. Do not use this company!
Response from InnovationekOct 19, 2026
Dear Jayne, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team