Inko Horeca AccessoriesReviews of inkohoreca.com

Response from Inko Horeca AccessoriesJul 9, 2026

Thank you for sharing your experience, and we're sorry to hear the delivery time was frustrating. Our shipping origin and estimated timelines are clearly stated on our website prior to purchase, so there is no hidden information. That said, in this particular case the delay was caused by extended customs clearance in the US, which is outside of our control. We understand this is disappointing. We take product quality seriously and would welcome the chance to address any concerns.

Response from Inko Horeca AccessoriesMar 13, 2026

Hello Fernando, Thank you for your feedback. We’re sorry to hear about the difficulties caused by the delivery timing. Your order was placed on January 27, approved on January 28, and shipped on January 29 — earlier than our stated production timeframe. According to the tracking information, the shipment was delivered on February 16. As soon as we learned about the urgency of the situation, we contacted FedEx and did everything possible to help expedite the delivery. We hope the product meets your expectations and that it will still be useful for your project with your client. Thank you for your understanding.

Response from Inko Horeca AccessoriesJan 4, 2026

Dear Dilek, Thank you for taking the time to share such detailed feedback. We’re truly sorry for the experience you had — this is not the standard we aim to deliver. At the time of your order, we unfortunately faced unexpected issues with FedEx on several US shipments, which caused delays and required manual intervention. We were in contact and did our best to resolve the situation, including offering a refund, but we lost contact afterward. Regarding the product itself, we’re very sorry to hear about the damage and incompatibility issues. Since then, we’ve improved both our packaging methods and our internal quality checks, and we now clearly confirm hole formats and regional standards before production. We are fully transparent about being a European manufacturer, and we take responsibility for the parts of this experience that fell short. Your feedback has helped us improve, and we genuinely regret the inconvenience this caused you. If you’re open to it, we would still be happy to reconnect and find a fair resolution.

Response from Inko Horeca AccessoriesJan 4, 2026

Hi Jose, Thank you for your feedback, and we’re truly sorry for the long delay you experienced. We completely understand how frustrating this situation must have been, especially when ordering samples with an expected timeline in mind. At that time, we unfortunately faced serious delivery issues with FedEx that affected a number of shipments, including yours. While this does not excuse the experience, we want to be transparent that the delay was caused by carrier-related problems rather than production. Since then, we’ve reviewed and adjusted our shipping processes and carrier communication to avoid similar situations in the future. We sincerely appreciate you taking the time to share your experience and regret that we were unable to meet your expectations on this occasion.