Chris P.
Photo Quality on Mat/Customer Service
My partner wanted a mat of a photo she saw. It wasn't the highest render of the photo but we decided to make a mat of it and pay for the extra 15 dollars for review and edits with it being able to see it before it went to print. The mat did not look nearly as saturated in the review photo as it did in person to the point my partner doesn't even want to use the mat because of how terrible it looks. The overall quality of the mat is great but I highly recommend making sure the photo is a good quality otherwise the mat will not come out well. I was also not happy with the "review and final approval with potential editing" that we paid extra for. Edit: Updating to 1 Star due to the how their customer service handled the situation. One of the worst Customer Services I have dealt with.
Response from Inked GamingSep 18, 2023
Hi Chris, Thank you for sharing your feedback with us. We apologize for any inconvenience you and your partner experienced with the custom mat order. Ensuring the accurate reproduction of a photo onto a mat is crucial, and we're sorry to hear that the colors and saturation did not meet your expectations. We understand how disappointing this can be, especially after paying for the review and editing service. Your input is valuable, and we'll certainly review our review and editing process to see where improvements can be made. We appreciate your patience and understanding in this matter. If you could please email us at [email protected], we'd like to discuss your order in more detail and see if there's anything we can do to make it right with the photo provided. Your satisfaction is important to us, and we're here to assist you with any concerns you may have. We're committed to delivering high-quality products and exceptional service to our customers, and we hope to have the opportunity to better serve you in the future. Take care, Team Inked




