InfograpifyReviews of infograpify.com

Response from InfograpifyJan 30, 2023

Hi Michelle, Thank you for bringing this to our attention. We are so sorry for the inconvenience that this has caused you. Sometimes, the email that you have registered in our system has a typo error which then gives you an error when logging in to our website. A specialist has sent you a direct email to mish.crawford @ gmail.com on how to access the templates and resetting the password for the email. Please check again the data and make sure that the email you have registered is correct. Please do not hesitate to send an email to ([email protected]) so we can get this case sorted out asap. Ryan Infograpify Support

Response from InfograpifyFeb 9, 2022

Hi Llya, We are so sorry for the inconvenience that this has caused you. We would like to take this opportunity to provide you with the answers in relation to your bullet points. 1. you need to login every time when you visit their website - There is no need to re-login each time you visit our website. It is the responsibility of your particular web browser to save the login credentials. We suggest that you try a different one and see how it goes. 2. they are trying to sell more services every time - What you probably see are "add-ons" that you can skip. These are additional services that we offer in our website just in case you would need them in the future. 3. you cant downlide particular slide: each time you need to download the whole presentation deck - Each slide is built in a deck therefore, you need to open the template to get a particular slide. We do not have the option of breaking them down as they build the entire presentation. Please feel free to send an email ([email protected]) if you have any questions or concerns. We are always here to assist you. Kim Infograpify Support

Response from InfograpifyFeb 4, 2022

Hi Mavic, Thank you for bringing this to our attention. We are so sorry for the inconvenience that this has caused you. Sometimes, the activation email can be stuck or found in your spam or junk mail folders. Once your account is activated, you may then be able to download any templates that you see in our website. Please, send an email to ([email protected]) so we can further assist you on this matter. Kim Infograpify Support

Response from InfograpifyOct 31, 2021

Hello RS, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to chat and investigate your feedback further. Please know that all our deals are legit and that you will get what you paid for as long as there is an active subscription from our side. Please send an email to [email protected] so we can look into this in detail. Sarah, Infograpify

Response from InfograpifyNov 20, 2022

Hi Luis, Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when: The customer creates an account with a different email than the one used at checkout (we have a note in the sign-up form, for reference) Once the customer creates an account, sometimes he/she forgets to activate the email. Once you use the same email and you confirm your account, you should be ready to go. To rectify this, we have sent you a direct message through your email. Please check your inbox. As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to [email protected] should you have any other questions or concerns. We are here for you! Kim Infograpify

Response from InfograpifyOct 27, 2021

Hi Jacinta, Thank you for your feedback and we are so sorry for the trouble. We can see in our system that your email address is active "[email protected]". Please make sure to login with that email address on our website as that is tied up to your account. You may send an email to [email protected] if you still encounter problems downloading the templates. We are always here for you. Kim Infograpify

Response from InfograpifyOct 9, 2021

Hi Eduardo, Thank you for your feedback, and we are very sorry for the inconvenience that this has caused you. Sometimes it happens when: The customer creates an account with a different email than the one used at checkout (we have a note in the sign-up form, for reference) Once the customer creates an account, sometimes he/she forgets to activate the email. Once you use the same email and you confirm your account, you should be ready to go. To rectify this, we have sent you a direct message through your email. Please check your inbox. As it may be too late to reconcile, I wanted you to know that I have used your experience within our customer satisfaction process so that we do not make the same error again. Please, do not hesitate to send your message to [email protected] should you have any other questions or concerns. We are here for you! Kim Infograpify

Response from InfograpifyNov 20, 2022

Hi Clinfen, Your feedback is highly important to us and we are sorry if we did not meet your expectations. Your suggestions are well taken by our creative team. Nonetheless, we guarantee you that all of our templates are rigidly, logically and intellectually crafted to meet the various needs of our clients and it's our commitment to continually pursue for improvement in pursuit for excellence. Please do not hesitate in sending us a message for any concerns. Kim Infograpify