InfograpiaReviews of infograpia.com

Response from InfograpiaMar 3, 2026

Hello Val, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and always aim to provide high-quality templates and reliable support. Our files are tested and regularly used by thousands of customers in PowerPoint, Keynote, and Google Slides without issues. In your case, we responded promptly and provided clear instructions and support to help you access and open the files correctly. Regarding pricing, all of our products, previews, and file details are clearly displayed on our website before purchase, allowing customers to review the content in advance. We do not sell on other platforms, and any similar listings elsewhere are not affiliated with us. As stated in our terms, we do not offer refunds once files have been downloaded. However, we always work with our customers to resolve technical concerns whenever possible. We remain committed to transparency, fair pricing, and responsive customer service, and we regret that we were unable to meet your expectations in this instance. Kind regards,  Ximena Infograpia Team

Response from InfograpiaOct 28, 2025

Hi Chris, We’re sorry to hear about your experience. We reached out via email to better understand what part of the product didn’t match what you saw in our ad, but we didn’t receive a reply. We also shared our refund policy, which explains that since our products are digital and delivered instantly, we’re unable to offer refunds. We’d still be happy to review your case if you can share more details so we can assist you properly. Kind regards, Ximena Infograpia Team

Response from InfograpiaOct 27, 2025

Hi Mrs B, We’re sorry to hear about your experience. When you reached out, we explained via email that our product includes ready-made presentation templates for PowerPoint, Google Slides, and Keynote. It’s not an AI tool and we don’t advertise it as such. Since the files are digital and delivered instantly, we’re unable to offer refunds as stated in our policy. We understand the confusion and appreciate your feedback as it helps us make our product descriptions even clearer. Kind regards, Ximena Infograpia team

Response from InfograpiaOct 24, 2025

Hello Anita, Thank you for reaching out. I’m sorry to hear the product wasn’t what you expected. Our products are digital goods, and since the files have already been delivered, we’re unable to offer refunds as stated in our refund policy and terms of use agreed upon at checkout. Infograpia includes thousands of ready-made templates for PowerPoint, Keynote, and Google Slides that you can fully edit to create professional presentations easily. If you’d like, I can help guide you on how to get started or locate specific templates for your needs. Kind regards, Ximena Infograpia Team

Response from InfograpiaAug 21, 2025

Hello Na, Thank you for sharing your feedback. I’m sorry to hear the product didn’t meet your expectations. To clarify, Infograpia is not a software or application but a collection of ready-made PowerPoint, Google Slides, and Keynote templates designed to save time creating presentations. The templates are fully editable—you can update the text, colors, icons, and adjust layouts—but they are pre-designed slide templates rather than dynamic tools. Regarding the download, everything comes in a .zip file so you can easily access the files in the format you prefer. We also provide previews on our website so customers can see the style and format before purchase. We appreciate your honest input—it helps us improve how we explain our product and set clearer expectations. Kind regards, Ximena Infograpia Team

Response from InfograpiaJun 24, 2025

Hello Kiran, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
 Our team, including Jason, made every effort to support you with the Excel Toolkit, including providing an alternative download link and verifying that the files were working correctly on our end. We always strive to resolve any technical issues promptly and clearly.
 We understand how frustrating it can be when things don’t go as expected, and we sincerely regret if any of our responses came across as unhelpful or impersonal—that was never our intention. Our refund policy is in place due to the nature of digital products. This policy is clearly stated at checkout and applies universally.
 Please know we’re still here and happy to help if there's anything else we can do to support you further. Kind regards,
 Ximena
 Infograpia Team

Response from InfograpiaJun 4, 2025

Hello Sulaiman, Thank you for providing the new email since the previous one was blocking our replies. We see that you have been able to view our reply and receive access to the files. Please confirm and reply back if you don't need any further assistance. -The Infograpia Team