InfograpiaReviews of infograpia.com

Response from InfograpiaMay 29, 2025

Hello Alvaro, Thank you for following up. I can confirm that we sent your download link on March 6th, shortly after your purchase, and we saw that the email was viewed the following day and the file download. We also sent it again on March 26th, but it looks like that message may have been blocked by your email provider. No worries — we've just re-sent your download link to you again. Please check your inbox (and spam folder just in case) for a message from us. Since this is a separate purchase from our Full Access, it’s only available through this direct link that we send to your email when you purchase. We recommend saving it somewhere safe for future use. If you still have trouble accessing it, feel free to let me know and we’ll be happy to assist further. -The Infograpia Team

Response from InfograpiaMay 21, 2025

Hello, Thank you for your feedback, and we're sorry for any confusion. We did receive your request and noticed that one of the emails you provided already had access. We shared this update with you and waited for a reply. Since we did not receive a reply we went ahead and granted access to the second email. A follow-up email with all the details was also sent to ensure everything was clear. If you’re still having trouble, please don’t hesitate to reach out—we’re happy to help! -The Infograpia team

Response from InfograpiaApr 24, 2025

Hi Larry, thank you for sharing your feedback. We're sorry to hear the templates didn't meet your expectations. All of our slides have previews available on our website so customers can view the exact designs before making a purchase, and customers receive the exact designs shown. Our content is developed by professionals and tailored based on the needs and feedback of a wide range of users. That said, we truly value your opinion and will keep your comments in mind as we continue to improve our offerings. Ximena Infograpia Support Team

Response from InfograpiaApr 24, 2025

Hi Zhanna, thank you for your feedback. The majority of our slides are fully editable in Google Slides, and many of our customers use them successfully on that platform. If you're experiencing issues, it’s possible you were working with a small number of native PowerPoint charts, which unfortunately aren’t editable in Google Slides due to software limitations. This is outside of our control and affects less than 1% of our content. We also include this information in the product description and our Terms and Conditions to ensure transparency before purchase. We appreciate you taking the time to share your experience. Ximena Infograpia Support Team

Response from InfograpiaApr 2, 2025

Hi David, Thank you for your feedback. We're sorry to hear about your experience. After reviewing your account, we can see that you successfully downloaded all the files using our one-click download feature, which includes all templates sorted by software. We’d have been happy to assist you if we had known you were having trouble — we didn’t receive any support request from you before the review. As a small business, we put a lot of care into supporting our users and improving based on feedback. It feels a bit unfair to receive a 1-star review without the chance to help first, especially when the download appears to have worked correctly. If there’s anything else we can do to make things right, please don’t hesitate to reach out. Ximena Infograpia Support Team

Response from InfograpiaApr 2, 2025

Hi Naushad, We're sorry to see your comment. We’ve checked our records and couldn’t find any purchase or support ticket under your name. It’s possible you may have confused us with another company. We take these claims seriously and would love the chance to help if there’s been any misunderstanding. Please contact us directly with your order details so we can look into it. Ximena Infograpia Support

Response from InfograpiaMar 18, 2025

Hi Luis, We truly appreciate your feedback and sincerely apologize for the frustration you’ve experienced. Our team has thoroughly investigated the issue, and we found that the slowdown is caused by a third-party add-on running in PowerPoint on your Mac. Disabling the add-on should resolve the problem. Our templates are designed and tested on both Mac and Windows, and we have thousands of Mac users who use them without any issues. That said, we understand how frustrating this must have been, and we regret any inconvenience. If you need any further assistance, we’re happy to help! Please reach out to our support team, and we’ll do our best to ensure you have a smooth experience. Best, Manny | Infograpia Team

Response from InfograpiaMar 24, 2025

Hi, thank you for reaching out. Our products are digital goods, and as stated in our policy at checkout, we’re unable to offer refunds once the files have been downloaded and accessed. It looks like both purchases were completed and confirmed, so both were processed as agreed.
 If you need help accessing the files or have any other questions, we’re here to help! We can be reached via email at [email protected]
 Kind regards, Brad Head of Customer Support