Infinity Massage ChairsReviews of infinitymassagechairs.com

I haven’t gotten my chair yet so can’t “rate” it. Ordered on 5/14 and told 4-6 weeks until delivery. The sales lady, Amanda, was great tho. Personable and friendly.

I recently purchased a chair at a professional conference. The sales person wasn’t totally forthright with me regarding the difficulty of assembling it myself, so I had some troubles initially. But the company was great to work with once they were aware of my concerns. They sent out a tech who help me set the chair up right and made everything right with me. I am enjoying the chair.

We will know more when our chair arrives but the selling process was informative and low pressure. Dane our sales representative did a very nice job in helping us decide to purchase not to purchase.

We have had our massage chair for five years now, and have loved it. However after daily use, the cover had become torn. We contacted the company and bought a replacement. (The back cover that the rollers roll up against) Our chair looked great with the new cover, however, it only lasted 3 months! We contacted the company, and they said sorry, we will see if we can get you a discount on a new one. REALLY? Something that you spend $162 on is only going to last a couple of months. No mention at all of a replacement. I expected more from the company. Update 7/24- Heard back from Susan in Customer Service. She is sending us a replacement cover. Thank you for taking care of this, and doing the right thing, much appreciated. Our chair quit working a little over a month ago, and my husband who is an electronic technician, called the company to tell them what our symptoms were with the chair. Their “techs” had no idea, and their advice was to start with the cheapest electronic piece, and replace it, and if that doesn’t work, move on to the next piece. They don’t have any kind of manual, and to troubleshoot your broken chair, you just have to guess. Well after $200 in parts, our chair still doesn’t work. Not impressed! Now we have a non working chair sitting in our den, and a hole in our bank account. Update 8/31/2018. After telling hubby that they can’t provide us with a schematic for proprietary reasons, hubby field dressed the chair, and found a severed wire. He was able to fix the wire, and the chair worked as normal again. If we had had the schematic, we would not have been forced to buy unnecessary parts. Infinity did allow us to return some parts, and get a partial refund. I am giving them 4 stars because they did “try” to help, but they are really lacking in the technical department.

The only thing I would add to it is the same technology it applies to the feet ton hands and arms. Otherwise n, i love it

Hello. first i'd like to say how much i enjoy my infinity massage chair. i use it 2 x a day and it has made a difference in my life. my reservation is that it doesn't address my neck as much as i'd like. maybe you can help with that,maybe i'm not doing it right. otherwise all good. thank you and drew was soooo helpful in making this happen.

I really enjoy my massage chair. I wish it had a few features that would improve the massage technique it could preform. After a couple of days of enjoying it, some easy additions and alterations to features, this could be a top notch chair. My white glove delivery was less then top notch. The men delivering should have been trained in set up. They convinced me that the leg attachment was wrong size and left without attaching. I read the manual, checked out how to install, and did it myself. No one called to try to attempt fixing or checking up. 3 weeks later, I had a call saying they were coming to correct the leg attachment. I explained I did it myself. No apologies, no attempt to make this right. I call Infinity to increase my airbag pressure, and Infinity has apologized, and is correcting a bad delivery.

Overalll very nice. Definitely gets you ready for your day if you have an aging back with stiffness and aching in the morning and relief at the end of a day of heavy work. Biggest complaints are the difficult setup initially with hoses that seem barely able to reach their intended destination. Extremely difficult to attach with a couple of them and apparently one blew off as forearm airbag doesn't inflate on left. Trying to get motivated to take left side off again to try to fix it but not confident I would have any better luck this time as the hose barely reaches. Also a roller on left side appears to get out of place as it is rolling up the left side and protrudes much farther than the matching on right. Is pretty painful until it eventually seems to return to proper position with a clunk about 2/3 way up your back.