Infinity Massage ChairsReviews of infinitymassagechairs.com

CHAIR 10/10 Everything about the chair seems wonderful. The seven automatic massage settings cover at least 90% of my needs and it's not too hard to use the attached remote to cover the rest. Oh, I may have made the remote control pocket a little bigger or added some Velcro to hold the neck airbags in place if I had to re-design the chair. Having tested a number of massage chairs, I'm still glad I bought this one! CUSTOMER SERVICE 9/10 The Customer Service Department was very helpful with my shipping problems. After the second notice of the problems with my delivery, Susan stepped in and took control of the situation. She then offered me a small, and very useful, gift for my troubles. Unfortunately, that hasn't arrived yet and I am still waiting for two accessories that I ordered several weeks ago. SHIPPING 5/10 My chair was slated to be delivered on Wednesday; I found it left on my driveway the following Tuesday. After my computer showed the chair ready for delivery on Wednesday, nothing happened. Later the computer said my chair would be delivered between 10 and 2 on Friday. I called SIIA Freight (who gave me great service in the past) but only received a busy signal no matter when I called. Finally I got through about 1:45 to ask about my chair, but they stopped taking telephone calls at 1 PM. About 3:15 the driver called to say he was on his way. I asked if he needed directions and he said no, that he had been there many, many times. Since I live on a very short, dead end street in the country, I found that surprising. So I asked where he was taking my chair and he said the bill of lading listed an address several miles from my house. Even though I told him I didn't live there he insisted that was where he was told to deliver my chair. He called SIIA Freight and they called me about 4:15. The SIIA manager said he found the mix up but that they couldn't deliver my chair because their tractor trailer could not navigate my street. He suggested that I meet the driver at a nearby fast food place and the driver would load the 350 pound chair onto the roof of my car. Then he offered to have the driver unload the chair at the end of my street so I could carry it up the half mile long, 500 foot incline to my house. Needless to say I didn't agree to that. Then he said he would deliver it first thing in the morning using a smaller truck and I said that was OK. Then the SIIA Freight manager realized that tomorrow was Saturday and he would have to pay overtime, so he revoked that offer and said the chair would arrive on Monday. I said that I was not happy with that since I hired someone to sit here all day and wait for my chair. SIIA said they would call back within 30 minutes with a solution, but they never called. So I paid my helper and told him to come back on Monday. Infinity contacted the freight company to make sure that everything was in order and that the chair would arrive Monday morning. Infinity assured me that the freight company would call me an hour before delivery. Monday there was no call and no delivery. My 8 calls to the freight company were greeted with a busy signal or an answering machine. I left numerous messages, paid my helper again, and contacted Infinity. Tuesday Infinity emailed me and said the chair would be there soon. Having paid over $200. for someone to wait for delivery that never arrived, I didn't hire anyone that day. Again calls to SIIA resulted in a busy signal. By 1 PM no chair had arrived so I began thinking about other massage chair venders and did my grocery shopping. About 4 PM I returned to find three large boxes in my driveway. They were carefully placed out of the way so I could still get into my garage. There was no phone call, no communications at all. Later I learned that SIIA asked my neighbor to sign for the delivery. I could get two of the boxes up the stairs to my house with the help of a friend and his hand truck, but we could not bugde the largest box. So it sat in my driveway overnight and I hired someone the next day to bring it up the stairs and into my house. When we unpacked the chair it was in perfect condition and all of the parts (plus some extras were there.) My helper was able to assemble the chair in less than an hour using the excellent online video as a guide.

Overall, My Infinity Evolution chair has been a wonderful experience, with a couple of minor reservations. I use it at least daily, and my musculoskeletal pain has decreased, and my overall sense of wellbeing has increased. The caveats: - Be prepared! The size and mass of the chair is impressive. The trucking company (ours anyway) will not take the 3 large heavy boxes into your home. You will need some help! - I managed to plug in some of the electronic connectors upside down, leading to the calf compressors causing bone-crushing pain. Help was available immediately. I sent a video clip of what the chair was doing, and Infinity immediately sent a replacement bottom section. Same result, but this time the woman who answered the help line had me check how the plugs were inserted, and after I put them in right side up the chair worked great and has continued to for the 2 months I've had it, - I have neck pain. The chair's least effective coverage area is the upper shoulder and neck , so the neck massage experience is not as good as the rest of my body. - Two months in I'm still learning new things about what the chair is capable of. The best aspect of that is that the learning experience always feels great!

The chair is absolutely amazing!! It was easy to assemble but EXTREMELY HEAVY! It takes at least 4 strong people to get it in the house. I would have preferred for it to have been delivered and set up for me. But other than that it was a very good purchase!

This chair is absolutely amazing and is helping me more than I ever thought it would. I have terrible muscular pain and I work out, and when I sit in it at night after working out, I wake up feeling much better with much less back pain. I do wish the remote was different… easier and more convenient to reprogram, but other than that we love it. My kids also have a lot of muscular issues and we are racing each other to the chair every night! It’s definitely worth the investment if you’re like me and have chronic muscle pain and have spent thousands and thousands of dollars on massages and chiropractic. Thank you Infinity Genesis for finding me😃😃

Although I have not received my chair yet the demonstration was very informative and enjoyable. Looking forward to using this chair in my home

I found it helpful to my situation. The infinity agent, Jeana, was very helpful and informative.

Oi am revising my review because the company made every effort to stay on top of this situation and make it right!!! That had a new mover come out and they finished the job completely with out any problems. They were terrific and I am thrilled. Thank you so much!! The delivery has been “Attempted” but no actually tried to bring the chair in to my apartment. The second delivery was arranged for the next week. The delivery guy tried to make excuses that my delivery time was miss scheduled and he will attempt to bring it after hours (6pm or so) on the schedule Friday. I had a 9am scheduled. The excuses are endless as to why they can Not. deliver my chair. I told the sales person all the specific before I even bought the chair. I am extremely disappointed and annoyed. I am going to cancel my order.

Sales experience was five star Delivery one star, guy didn't call and the time was wrong. We ended up leaving guests late in the day to receive it because the delivery company said they had no clue if the guy could deliver it without our help and we would be charged if he needed us. Customers loving it so far.