Infinity Massage ChairsReviews of infinitymassagechairs.com

Well I would like to say that I am enjoying the chair but since I experienced another delay and set back I had to cancel this chair. Logistics on finding my chair at times was left up to me, having to call distribution centers in Orange County and ask to speak to people that no longer work for the distribution company because someone at Infinity asked me to find my 8k chair. I understand we have a pandemic but communication was poor. I was told many times I would get a call back in 15 minutes or by end of day that usually didn’t happen. As I started really asking myself if I was ok with this level of service or if I made the right decision I took more time to research and learn more about my future evolution chair. Very few videos ( Marketing material online) just one video on remote and one on assembly. Nothing to help me validate that this was a good purchase and that I could wait longer since the one that was supposedly mine was damaged. Their competitors have more online videos that were easily accessible. At that time I felt it was best to part ways with this decision. I know feedback about your service level execution is sometimes hard to digest but in many cases is needed to turn the corner on service. Maybe another chair company can deliver what I expect from a company that sells chairs in the 5-10k range. The sales person at Costco was amazing and it’s sad that because of the back end processes and communication his time was wasted. The chair felt great the couple times I tried it in the store, but so has some of the competitions chairs. Fix the back end and maybe this review would be a 4-5.

I can not begin to express my disappointment with customer service. I purchased the infinity evolution chair on March 15 of this year. I loved the chair and used it every day but in the first week of May the back rollers stopped working. I contacted the company and a week later a repair person came , spent 3 hours working on the chair and left without fixing the problem. She ordered a part and another week passed and the same thing happened.On May 29 Infinity told me they were replacing the chair. I called on June 8 and June 17 and June 23 and I still have a chair that does not work and customer service doesn’t even bother to call me to inform me about what is going on. i had to give a one star to write the review but 1 star is too generous.

I had it purchase and delivered in Mid March now the chair is not cycling through the scan section. Technicay, the chair had software or hardware issue. Very expensive but unreliable chair!

How can we review machine when not even received yet.

Extremely unhelpful delivery scheduling team - scheduling was very difficult and they were callous in their approach to time off I had to take to accommodate them. Their suggestion: just return the item if an issue. Customer service is not their approach. Still do not have the chair - they charged for it weeks ago.

First day the chair is not working on one side. Neither the arm or the shoulder massage works. I call the the infinity number and the agent sends out pictures so I can diagnose the problem. I call back on Monday, because I can’t diagnose the problem. Now I am told I have to wait three days to talk to someone to even schedule an appointment. The gentleman on the phone had no idea when a technician would or even could be sent out. The chair we ordered was brown. The one we got is black. Not a happy customer.

My massage chair came missing piece is required to put it together name leave the clips for the foot rest. Additionally once I got it put together the foot rest has a mechanical malfunction and needs to be replaced and or fixed immediately. Hopefully my maintenance experience will be better than my initial buying experience.

I am an owner of the Infinity Massage Chair - Genesis and I am so unhappy with the customer service technical department. My infinity chair developed a problem and it has been downhill from there. I can't tell if the repair technicians are outsource. They don't seem to understand my problems with the chair and can't answer my questions. I call constantly and do not get call backs. I have to be constantly on top of the situation. If I knew this was the service that would be provided I would have never brought this item. I am trying to see if I can get a refund on this chair. DO NOT BUY!!!