Chris L.
Chair was awesome on the floor at…
Chair was awesome on the floor at Costco.... Received the chair about 4 weeks ago. Found out the chair had a bad back motor. Called customer service and they overnighted the part, which was great. But took me 5 calls to customer service and roughly 3 weeks since my first correspondence to get a technician scheduled. Technician is scheduled to come out tomorrow. Will update here
Response from Infinity Massage ChairsMar 21, 2022
Hi, Chris, Thank you for taking time to leave your review. I definitely understand the initial frustration with being sent a chair that wasn't functioning perfectly, but do sincerely appreciate your willingness to allow us the chance to work with you to correct the issues you were having. It looks like we were able to go from your initial phone call to completed and verified by you in 14 days flat! Again, I understand it isn't ideal when you receive any product that doesn't work flawlessly out of the box, but it was great to know that we were able to quickly resolve your issues. You mentioned in your review that you would revisit it once the tech had come out and completed the job. Is that something that is still in the cards for you? We would love to hear any updated feedback you have for us and your overall experience. And please feel free to reach out to us at 603-910-5383 if you have any questions in the future.