Tonya S.
defective chair no support hard company to get a hold of bad experience
I purchased the chair a while back within a month of me having the chair it started automatically cutting off where we had to get behind the chair and push the reset button as you know this chair is very heavy and it's hard to move not only that I had an issue within the first week we noticed that the bottom of the chair where the zipper is there is no zipper there it was defective I've called Infinity multiple times I've also emailed Infinity I've also called Infinity no response I purchased this at furniture deals for over $4,000 and every time I reach out to them I get the runaround I was finally able to speak with someone at Infinity who gave me a case number and told me to email them I have not received a response email as of yet I want my chair replaced they also inform me that they were going to send a part out for my chair which I never received either this will be the last time that I purchased a chair from Infinity
Response from Infinity Massage ChairsMar 17, 2023
Hello Tonya, We are very sorry to hear that your experience with Infinity Massage Chairs has not met your expectations. We would like the opportunity to talk with you and rectify the issues at hand. You may reach our office at 603-910-5383. Thank you, Infinity Customer Experience