Infinity Massage ChairsReviews of infinitymassagechairs.com

We were sold a lemon! It’s been one problem after another and there is no urgency to fix the issues. Communication has been horrible regarding what the solution is, if parts are being ordered or not, when we’ll receive an update or when it will be fixed at all. This chair was a huge investment for us and we have yet to use it after 6 weeks of issues since it delivered.

Read before buying an INFINITY MASSAGE CHAIR!!! Cost $7,000 and started falling apart after year two!! ALL the seams, edges, and most of the cheap leather they use become discolored and wear away. The chair looks like a 20 year old piece of crap now; Worst quality ever, and the rollers started malfunctioning after year three. I’ve owned this chair for five years and have complained to INFINITY massage chair company many times!! At first they sent a replacement headrest that the leather was coming off “as a courtesy”but not the rest the chair that was unraveling, and then said it’s no longer their problem that the leather wasn’t conditioned by the owner! It was two years old and the leather falls apart if you don’t condition it?? They take zero responsibility, the worst customer service ever. I’ve asked for all higher management and they are all crooks. Do not buy, you’ve been warned!!! Update 04-19-24: Below, INFINITY Chair Co. responds that they apologize but do nothing to resolve the issue. THIS IS "YOUR" DESTINY IF YOU BUY FROM THIS COMPANY!

We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.

We purchased the infinity 4D massage chair ag the Texas Sate Fair in October. The sales person only gave us his cell phone number. There was no other information given ad to how to contact byte company. At first the sales person was responding to our texts because the delivery service from Mattress Firm could not get the chair upstairs where we originally planned to put it. We were told to just let them kezve it and to hire someone to help take it up there and he would reimburse us. Then he stopped responding and the phone won’t answer. We’ve had it less than 2 weeks and now it won’t even turn on.

This has been one of my worst experiences as a consumer. I can’t trust this company or its affiliated retailers that are authorized to sell their products. If there was a negative score , I would have rated it a negative ten. These people have lied back and forth amongst themselves bickering on who should handle the customer. I purchased a massage chair from a road show. Then when I received the chair , it started having issues. I contacted the original seller who then contacted you. So this is when things start getting twisted and the lying begins. Infinity or Sleep City hired a Facebook Marketplace person who could not identify himself to come into my home. I refused his service, due to no name of company and no insurance. This was after several weeks of no contacts between either Sleep City or Infinity. So I demanded my refund which was in order and Sleep City refused to refund my money. Like I said terrible customer service.

I purchased pr pro endurance percussion massage device. Paid 100 dollars for it. Had it less than 2 months and it broke. I called to get a replacement and was told no cause I didn't have the receipt. I advised that it can take a minute and I could pull up my credit date if purchase and screen shot it for them. Said no need the receipt. That credit card date of purchase is just as good as the receipt. Most people don't keep receipt. Apparently they don't want to stand by their product. I have kidney failure and do dialysis 3x a week. I also suffer from a back injury and have Chronic pain. When it worked. It took so much of that pain away. And I don't have the extra money to just go by another. My email if anyone has a suggestion on what I could do. Kyoung143 gmail

I place my $16,000 order directly on your website and then don’t hear a word about next steps, what to expect, timing or anything.

Just talked to a rep from the infinity chair company, AGAIN! I purchased chair on April 8th! It’s still not delivered!! And the excuses are given-OMG !!! Oh, we don’t have enough people, we don’t have direct phone # for the delivery department, we do our best, etc?! IF THIS COMPANY WILL CARE ABOUT THEIR CUSTOMERS, then their best will result in having this chair delivered as promised and by now I’ll be able to use it to my recovery. That was the reason some of us pay $9,000!!! for this damn chair! STAY AWAY FROM THIS IRRESPONSIBLE, CARELESS COMPANY! Not worth the money and the stress. All what they care is about getting money, but don’t touch them after that. Useless.