Jason O.
GREAT CUSTOMER SERVICE!
I didn’t expect a pleasant resolution to my issue, as good customer service is hard to come by these days. I had a problem with a massage chair I purchased in 2023 that had become unusable. Since I bought it through a dealer of Infinity Massage Chairs, I was concerned about how difficult it might be to get it back in working condition. Initially, one customer service representative assisted me and made some progress, but I hit a roadblock due to a lack of information on my end. When I called back, I was immediately connected with another representative who seamlessly picked up where we left off. In just a matter of minutes, they resolved the issue. To my surprise, the accommodations they provided went above and beyond what they were contractually obligated to do, simply to ensure I was a happy customer. They even followed up with me to confirm I fully understood what was being done, eliminating any chance of miscommunication. The entire experience was far easier than I expected, and I am incredibly pleased with how they handled everything. Infinity Massage Chairs has truly earned my trust and appreciation.
Response from Infinity Massage ChairsDec 9, 2024
Hello Jason, Thank you for taking the time to share your positive experience. We're thrilled to hear that you were able to resolve your issue quickly and efficiently. It's wonderful to know that our customer service representatives went above and beyond to ensure your satisfaction. We strive to provide exceptional service to all our customers, and we're glad that your experience exceeded your expectations. Thank you Jason for the 5-Star Review! Happy Relaxing!! Customer Experience Team - Infinity Massage Chairs.