Infinity Massage ChairsReviews of infinitymassagechairs.com

Several of us in the house have been dealing with aches and pains all over for a while, so I finally decided it was time to invest in a quality massage chair. After extensive research, I narrowed it down to one of the Infinity Massage Chairs—and I’m so glad I did. Research & Showroom Visit I reached out to Infinity Massage Chairs online and asked them a ton of questions. Their representative, Heidi Connors, was incredibly responsive and provided thorough, thoughtful answers every step of the way. To get a feel for the chair in person, I visited their showroom, where Bernie Eppa made the entire experience comfortable and informative. He took the time to explain different features, let me try out various settings, and never made me feel rushed. His patience and knowledge definitely helped me make a confident decision. Ordering & Delivery Once I decided on the perfect massage chair, ordering was straightforward. Although there were some minor hiccups during delivery that required a small cosmetic repair, the Infinity team handled the situation quickly and efficiently. Otherwise, everything arrived in great condition, and setup was much smoother than I anticipated. Results & Overall Satisfaction Now that I’ve been using my Infinity massage chair for a while, I can say it has been absolutely life-changing. My aches and pains have noticeably subsided, and I feel more relaxed and rejuvenated than ever. The chair’s different massage modes and features target all the right spots, making it easy to customize each session to my needs. I highly recommend Infinity Massage Chairs to anyone looking for a reliable and effective solution to chronic aches, pains, or just everyday stress. From start to finish, the team at Infinity provided top-notch support and made the entire process feel seamless. If you’re on the fence, do yourself a favor and schedule a showroom visit—you won’t be disappointed!

The Infinity Imperial® Syner-D® is just awesome, my best investment into my health related luxuries. I have had this chair for 1.5 years now.This was my first ever massage chair and my gut just said this is it after I tried a demo in a Costo in Woodinville WA , the sales guy Phillip was awesome and has been super helpful whenever I have had any questions even after the sale. I was also feeling uneasy at times having spent so much $ without trying other brands but boy this one is THE best after I tried several other brands and nothing comes close to the Infinity chair. I love the auto-programs , the kneading and the programability according to your needs. This also has great calf rollers. The only challenge is its too heavy so do get the white glove delivery and surely decide where you want it. There are ways to move it ,but you will need help. I have also assembled it twice now when i needed to move it. Great job Infinity and I sing a lot of praises for this chair when my friends visit home.

great chair and the tech fixed the issue we had quickly. very happy!

Doing business with Infinity has been such a pleasurable experience. We tried to time the delivery of our chair with the completion on our basement remodel. Due to unforeseen delays with our remodel, Crystal S., a Customer Experience Supervisor, went above and beyond to delay the delivery of our chair, until we found a place to store it. Crystal was a pleasure to deal with! When we finally got the chair into our basement, wouldn’t you know it, the chair wouldn’t power on. Cody, in customer service/repair, sent a technician, Jason, who diagnosed a faulty wiring harness. Cody sent a new wiring harness in a very timely fashion, Jason came back and installed the new harness and made sure the entire chair was running in tip top shape. Just like the chair itself, these three individual’s calmed us down and gave us peace of mind. The chair has been operational for a few days now. We are thrilled with our Infinity chair! Matt B

It's an excellent chair to get. It is not cheap but it's worth every penny. Customer service is outstanding. Immediate response and very knowledgeable technicians. I had an issue with the air valves and they send a tech out the next day and repaired it. If you are not going to buy an Infinity chair, you might as well not get one because they are the best. Highly recommended.

Nothing but good words to say about Infinity and their message chair! The product is great. Their customer service (and repair, if necessary) is even better! They took care of my chair when the foot massage wasn’t working. I did not have to pay a dime. Their repair person came out and fixed the issue! It was seamless and effortless. Thank you Infinity ( special shoutout to Daniel Horgan, Cody Belanger, and their repair person).

I'd like to want to take a moment to acknowledge the outstanding support provided by Isaiah Westmoreland in resolving a complex issue I was facing with my chair purchase from Costco.com. After three years of use, the chair began making noise, and Isaiah was incredibly patient in listening to my concerns. He guided me step by step through the diagnosis process and promptly delivered a clear and effective solution. His professionalism and thoroughness exceeded my expectations. As others have noted in reviews, finding excellent customer service representatives like Isaiah is rare these days. The assistance I received not only resolved the issue but also left me confident in the support and expertise Isaiah and his team provide.

I finally purchased the Infinity Dynasty chair I had been looking at and finally tried it. What a fantastic chair! After comparing all the others, it is the best on the market. I was thrilled to have it coming my way! To my chagrin, I then realized the space it was going into: the door was not removable, taking away the minimum amount of space needed to get into that room. I contacted customer service to discuss it. Debbie, Heidi, and Crystal were very helpful to me. Then, they contacted their tech guys to discuss this further. We took photos of the door and room, and they determined it would not fit without getting damaged. We canceled the order and refunded my money with no other questions. The level of customer service was unbelievable. These folks run a company that not only delivers a great product but also backs it up with impeccable customer service. They care about the customer experience and back up their products. These are the kinds of companies with which we should do business in this age of sub-par customer service.