Infinity Massage ChairsReviews of infinitymassagechairs.com

I would stay away from this product and company -- I purchased the Imperial product via Costco as it seemed promising and Costco's endorsement was a comfort. The company wasted time and effort - product was delayed, mis-routed, shipped broken and I had to refuse the white glove delivery several times! For a relatively expensive purchase this is the first impression the company makes with a customer. Imagine what would happen if you need to deal with their support down the line. I sent a note to the COO to make him aware of the problems. His response: "Yes, thank you, I am aware. We deliver over 10,000 units a year. Your footrest that had the bent post is a challenge. The footrest has a tremendous amount of massage mechanisms in it and therefore is extremely heavy for such a small piece. If it is mishandled and dropped it is almost impossible to protect those posts from damage. We have trained all of our delivery folks as well as worked on improved packaging for years to prevent damage however it still happens from time to time" This is not what I expected from a company that strives for quality. Yes, he may be shipping 10K products per year but I must be one hell of a statistical outlier to experience THREE failed attempts!

I visited the Infinity Massage Chair booth at the ISC West trade show in Las Vegas on April 4th at 10:30am. As someone suffering from severe plantar fasciitis and lower back pain, I was genuinely excited to explore purchasing a massage chair that could provide some relief. Unfortunately, the sales representative was extraordinarily rude and unprofessional from the moment I arrived. Despite this initial poor impression, I remained interested in proceeding with my purchase because Infinity is one of the few companies offering national maintenance support. Barely one minute into my five-minute demo, the sales representative abruptly terminated my massage because I was responding to a work email—at a work conference, no less. He rudely informed me that if I couldn't "look relaxed" in front of other customers while using the chair, I needed to leave immediately as he was "trying to sell chairs." Ironically, two other gentlemen were also using display chairs while on their phones, yet they weren't subjected to the same treatment. For a $15,000 purchase, I strongly urge you to consider any other option in the market before this company's products. Even if these chairs were only $100, you deserve to spend your money where sales representatives can at least pretend to be professional during a brief 5-minute demonstration. The sales team's blatant disrespect and discriminatory treatment make it impossible to recommend this company, regardless of their product quality.

We bought the percussion massage device at Costco. Husband had it massaging lower back area and smelled something burning. The device burned my chair. It burned the cushion and back of chair. I will gladly send pictures if needed. Nowhere on the manual does it warn of burning issues. I also just looked at my husband's back where it had placed the device and he has two burn spots on his skin. he had a shirt on and had the device outside the shirt. this is dangerous and possibly a product malfunction/danger.

Just had the second delivery attempt on the top of the line Infinity massage chair and found it to be damaged in a different way from the first delivery. First one had arms all scratched up, and second one was obviously dropped to bend the steel hinge fitting. Spent $8K but they package it in a $10 cardboard box that can't handle any abuse at all. So sad...just cancelled the order after waiting since SEPTEMBER!...4 FULL MONTHS that they have had my money. Good luck getting a working product...I can't attest to their function or durability, as we never had one fully setup...just never made it that far.

Remote control is the least user friendly device ever. Hurts back and is not controllable. If you need to waste money, Look no further.

It's 4 months now still waiting for my massage chair from Melbourne

I called the 800 line because I was inquiring about returns. The representative informed me that they do not have a return policy. The representative stated that it says that on my receipt. I told her that I did not get a receipt ( My wife purchased it at a trade show). Nothing was said about non-returnable. I knew she could not do anything. I’ve left multiple messages but no return calls.

The chair cannot fit. It is way too big and bulky for my hpuse. I tried to cancel my purchase but the company would not accept the cancellation.