Infinity Massage ChairsReviews of infinitymassagechairs.com

Syner-D chair has worked well for 2 years now, with 2-3 hours of use per week. One issue so far (shoulder inflation), diagnosed addressed with 2 at-home visits, free through warranty. Warranty service has been responsive, easy to schedule, and great to work with. Would buy again.

I spoke with Heidi for a refund, which I thought might be difficult, given the refund amount. Heidi was very friendly, experienced, and explained the process perfectly. There was nothing that could have been done to make this experience better. It was flawless. Thank you, Heidi, for your professionalism.

The customer service call with Nick was great! We called for a misunderstanding on using the remote when we received our chair. The chair feels wonderful! We couldn't wait to use it and it did not disappoint. It was a Tuesday when we call and the rep Nick delivered such great customer service as if his supervisor had his job application on his screen as a screensaver, LOL! Keep the good work going!

Stu was great

I have never been more impressed with a customer service representative than I have been with Heidi. She is knowledgeable, kind and followed through with all of our concerns. I used her as an example in a customer service training meeting I sat in on last week. She makes me want to step up my game at work. The chair is great too!!

Review of Imperial Syner-D Massage Chair, purchased from Infinity at CostCo (thank you Cindy!!!) Overall: I love it and would immediately buy another one if I lost it How much have I used it? Was it worth the money? Here are the numbers after 6 months of use. I use a time tracking app to log every minute of my day so yes these are the exact numbers! * 104.75 hours / 6 months * Average use: 1 hr/day * Cost: $10,892 total * Cost: $104/hour (the more I use it, the lower this number will get) In my area, a standard massage is $150/hr + tip. Pros: * Air compression massage on my fingers, palms, wrists, and forearms, made a significant difference for pain and inflammation from my repetitive stress injury/arthritis. I really think it helps. Of course it doesn't cure it, but it lessens it. * I'm pretty sure it's significantly reduced my anxiety/depression, which makes sense since we know massage increases the happiness hormones oxytocin/serotonin, and also decreases stress hormones. * To the obvious, it helps my back/shoulders/neck so much. My back has been messed up from years after getting rear ended by a drunk driver, then through the years additional injuries. I've gotten lots of massage and chiropractic, but often my back muscles are so sore and tired at the end of the day it can be hard to do anything but lay down. And I desperately need a massage but it's hard to schedule them and get to them and obviously I can't get 2-3 hours of massage a day. Except... now I can! And it does a really good job. Does it completely replace in-person massage? No, definitely not. Sometimes my back muscles seize up and I go see a person too. The massage chair just adds to the treatment. For example my back was really sore and tired after moving heavy items, I used the massage chair 2-3 hrs/day for a few days, and also got a single in-person massage. And got a lot of benefit from both. It also can't reach all the places a person can, due to the nature of it being a chair. Cons, or features that should be added: * Can't turn off the butt rollers. Back and butt rollers go together even though they're separate roller arms. There should be an option to turn them on/off separately. * Similarly, leg and arm compression air pillows are linked. It would be great if users could turn them on/off separately. * Runs body scan every time you turn it on. Should add a feature to save users' body scans so it can default to main user when you turn it on. * I'd like to see a rewind/repeat feature on the programs so you could repeat parts of programs, like the last 60 seconds or the last type of motion, a set number of times. Like, rewind +5. * Probably the biggest con... It is loud. Most of that sound is the air compression pumps. You can turn that feature off, meaning your hands and calves aren't getting squeezed, and it's much quieter with just the back rollers. Sometimes I do that, but mostly I just wear noise canceling headphones and listen to spa music or a podcast. I'm not sure if my chair is extra loud or if they're all like that. I do have sensitive hearing so it might not bother other people as much as me to need noise canceling headphones to use it. The headphones don't get in the way and I like wearing them anyway, but it's good to be aware of that. Even with that, it is well worth the money and I am SO GLAD I was able to get this Infinity Massage Chair.

This review is solely regarding my experience with Heidi C., in Infinity Customer Service, and not Infinity, overall! I had problems with my new chair that Heidi tried to resolve within the Infinity team. Unfortunately, that team was unable to resolve the software issues as the software seems to be owned and controlled by the Chinese supplier! As a result, I decided to return the chair. Heidi was so helpful, both with the technical coordination, and return, I wanted to make sure Infinity knew this and took good care of her!

I chose Kyota because I had heard their customer service is really good. I had an issue with my chair and Kyota customer service went out of their way to communicate with me and fix the issue. They were proactive and always positive and humble. I could not be happier with the company. My chair is great and I love it. I have the Kiyomi M698.