INFINITIReviews of infinitiusa.com

If I could give zero stars I would. I got a 2026 QX60, and I’m horrified! They wrecked what used to be a great car! I had a 2019 and couldn’t have been happier, decided to upgrade, little did I know they changed the entire model for the worst! What used to be a smooth, quiet ride is now loud (sounds like you’re on a motorcycle!), terribly unsmooth ride, with the car constantly jerking forward. I brought it in for service only to be told, “That jerking forward is just how the engine runs!” The infotainment system is awful! It’s very glitchy and many times, there’s no sound on the radio, your phone will disconnect by itself from the system (after having been paired over and over), the google service will say, “Can’t connect,” etc. WHAT A HORRIBLE CAR, and the worst part is it’s expensive and supposedly a luxury car. More like a nightmare!

I purchased a Q50 SUV the first of April from Principle Infiniti in Boerne, TX. I LOVE IT. The dealership was wonderful, smart and negotiated a good fair price. Rep spent 4 hours, with me taking notes, training me on all the new to Me electronics and navigating the controls and MENU icons. He was awesome. Car drives nicely, with good acceleration and seats cradle me. Easy driver seat controls to help me get in and out of car after recent back surgery. I had forgotten how much I liked a previous infinitii I owned. The Bean,but it was damaged in tornado in Ft. Worth 25 years ago! I hope everyone else has such positive experiences.

We just purchased a 2018 Certified Q50 from Fakour and John Bishop On Camelback Road in Phoenix. We were given many honest questions concerning the cars that we were looking at on Sunday. He was patient and found answers if he was not sure. He treated us like a professionals and works expediently once we decided on which car we wanted to purchase. Thank you for making this as painless as possible. Buying a car is never an easy thing to do. 5 stars.