InfinitikloudReviews of infinitikloud.com

If I could give this company a -10 stars I would. I ordered the memory stick on the 7th December. There was nothing to say that they might have had a massive backlog or that I would not receive it by Christmas. I paid for that and the lifetime guarantee and they took my money immediately through Paypal. I received a confirmation of my order the same day stating that I would be informed when my package was shipped. There was no indication that there would be a delay and I did not realise it was coming from China. Had I known I would not have ordered it. I contacted Paypal and they contacted the company on the 23rd December. They lied and said my order had been sent which it definitely had not and I contacted Paypal to inform them. Not having heard from them I contacted them on the 16th December and they responded saying a ticket had been opened and my order prioritised. They then proceeded to inform me that there would be delays through the Christmas holidays and staff would be with their families for the holidays. On the same day I received a transaction report, leading me to believe something was being done. I decided to contact Paypal, who informed me on the 23rd December that the package had been sent!!!! As this had come from Paypal I had no reason to believe it wasn’t correct as the information showed the tracking number, transaction number and all the details. I then received a request from the company asking for my details and I responded with a Resounding NO you already have them. Thank God I paid through Paypal I thought but that turned out to be a mistake. On the 24th December I received a notification stating “This is a confirmation of your final payment” and I am hoping Paypal have not paid them any more money. I sent copies of my correspondence to Paypal who seem to have ignored them and closed my case. Thank you Paypal, I will never use you again. The companies tracking states that my package was picked up by DHL Asia on the 30th December, the first hint that it was coming from China. Since then, I have contacted the company several times. They completely ignored the content of my emails and send out a standard email stating that if you respond your query will be assigned to your personal representative. What a load of bull…..t. As previously stated above, they do not answer the phone and chat doesn’t work!!!!! They are so busy they have time to send out advertising for further products. I have even emailed my local DHL, who have also not replied. Customer Service - what customer service - there isn’t any. Needless to say, today is the 6th January and I have still not received my order. I am a 74 year old grandmother just trying to buy a Christmas present. COVID is being blamed for everything but this is ridiculous. Do I stand any chance of getting this product or my money returned? …………………. Would I recommend this company - DEFINITELY NOT. Would I recommend buying ANY of their products -DEFINITELY NOT. Would I expect Paypal and DHL to act upon my comments and respond appropriately I would hope so, BUT they are big companies who couldn’t care less that one elderly persons Christmas present purchase went drastically wrong. Update Having just received a response from the company through Trust Pilot, I have tried to contact them through chat. Cannot find it on their system. So went through support and - guess what I got as a response - the same standard letter I have already had 6 times. I am sorry but they are making absolutely no effort at all to help in this matter and you can be sure I will continue to report updates on Trust Pilot to ensure others reconsider whether or not they wish to purchase from this company. Oh and by the way when you ring the UK number answer phone states the office is currently CLOSED. Update 9th January Decided to try and check again where my order is supposed to be. Checked DHL global with tracking number and it showed it had gone to Australia. So, decided to download the shipping After Ship tracker against my better judgement I might add, put in the tracking number - shows product sent to Germany and supposed to be in UK as of yesterday. However, the tracker indicates sent to a local distribution centre somewhere near Burnley and appears to be on its way to Slough having passed where I live not once but TWICE. What a debacle - looks like it’s on its way back to them!!!!!!!!!!!!!! Watch this space…… Whilst writing this update I have received a notification that my purchase is in Australia - what more can I say. Can’t ask Paypal to help as they have already emailed me to say I cannot go back to them.…

Ordered in October 2021 and still waiting to receive it in January 2022. I have sent several emails requesting follow up or a refund and have received neither. Definitely a scam! Someone is making a lot of money for nothing in return😡😡

Ordered Nov 28 2021 and have not received acknowledgment, have not been billed, and according to their website contact must be made by phone or live chat to cancel. There is no chat and found a contact # that noone but recording answers. No idea how they stay in business.

I purchased infinatekloud back in November, I never received the product and I have been calling, their answering service plays a recording and hangs up. And I have emailed trying to get my refund. I get automated emails reply 🙄 no I do not recommend this product! Terrible customer service! None!

Ordered InfinitiKloud 5GHz Wifi 1-1 - Micro SD Card 64GBalong with a lifetime warranty and a 128GB card on 12/08/21. Credit card charged intermediately. Still haven't received any shipping information or possible shipping date. Contacted InfinitiKloud and was sent to the customer service email which only gave a message that I am a valued customer and they would get back to me. Unfortunately I picked InfinityKloud over the competitor and now cannot even get a refund. I don't know about the product but the service is horrible. Jim B

Ordered and paid for the item on 19th November 2021, still not shipped on 21st December 2021. No reply to my email complaint. Obviously a scam. They replied to this post by the standard scam reply, reach out to our customer care team. Did that, no reply to emails, nz phone number not working. Now 9th January, lots of promises, no action. Still looks like a scam! Another email from them saying it is on its way, the tracking number is in my emails. Not there at all, including in spam. Just more delaying tactics. I asked them to put the tracking details as a reply to my email, no response. All the hallmarks of a sophisticated scam. DON'T TOUCH THEM!

I placed my order November 20th, 2021 and today is December 20th, 2021 and I have not received my order or a tracking #. I've submitted 2 emails to the Help desk and have received no response. These were supposed to be Christmas presents. My credit card was charged on 11/20 and I received an order confirmation email. Since then, I have received 5 emails trying to sell me more products so it's not an email problem.

I placed my order November 9, 2021 and today is December 10, 2021 and I have not received my order or a tracking # I have asked for in 3-4 emails. I can't get any one to answer the phone #'s I have tried. I am wondering if this is a scam. These were supposed to be Christmas Presents. No one will answer any of my emails either to tell me if I will get in time for Christmas. Now I want to request a refund so I can purchase something else where. Does anyone know how to get these people to respond to me? I will never do this again and if anyone else is considering buying from them, I would reconsider.