Infinitikloud is listed under Malls & Marketplaces.
Infinitikloud (infinitikloud.com) has 131 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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I have been waiting for my order since placing an order in early December 2021. I paid for 2 sticks which still haven’t arrived.
Response from InfinitikloudFeb 20, 2022
Hello! We are sorry to hear that your was still not received. For us to properly assist you in regards shipment delivery, kindly provide us your order number to locate your account. We are looking forward to your response. - Keeshia from InfinitiKloud Customer Care
Jill Stepp J.
INFINITI KLOUD Gen 2 Charge DELETED UNSELECTED FILES FROM MY COMPUTER! I thought the InfinitiKloud would be a great way to safeguard my pics. Unfortunately, that's not entirely true. When I clicked the pic's option, but did not select the documents, movies, etc, the my UNSELECTED items DISAPPEARED FROM MY COMPUTER! I didn't need long-term copies of them, but I did need to have them on my computer. But no, THEY ARE GONE! I am not impressed with this development. When I didn't select them, why was ANY action taken on them?!? When I see the backup folders, there is no date on them, nor can I label them; there is no way to know the time of that particular backup. I WOULD NEVER BUY THIS DEVICE AGAIN!!!
Response from InfinitikloudFeb 19, 2022
Hello Jill. We wanted to apologies for all the inconvenience caused. We would like the opportunity to talk and assist you further about your files and documents, kindly provide us your order number to locate your account. We are looking forward to your response. - Keeshia from InfinitiKloud Customer Care
Penny K.
I Purchased 3 dongles & Micro SD Cards in March 2021. Have never been able to get them to work. App on Android Phone just locks up everytime I insert the dongle with error messages. No phone numbers to call for support so I have send messages via the link on website, but the only response I get are the auto generated responses and messages to ask if my issue has been resolved. Almost 12 months later, I have still not had any response from any technical support person. My next step will be to ask for a refund of my money.
Response from InfinitikloudFeb 17, 2022
Hello Penny, Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that you were unable to get the InfinitiKloud to work. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe! Monique from InfinitiKloud Customer Care
David J.
I placed an order on December 8 2021 and have yet to receive it. Have contacted them several times and they say it has been shipped. Finally called them today and they offered me 50% in store credit for future purchases Told them to either reship item or give me a refund, said I need to wait one more week to get a reshipment We will see
Response from InfinitikloudFeb 14, 2022
Greetings, David! I am sorry to hear that it's taking a while for the order to be delivered to you. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email regarding the status of your order. I look forward to your response. Monique from InfinitiKloud Customer Care
cathy S.
ordered place on January 4, 2022.. today is February 8, 2022, STILL HAVE NOT RECEIVED ORDER... WHERE IS IT PLEASE? THANK YOU
Response from InfinitikloudFeb 9, 2022
Greetings, Cathy! I am sorry to hear that you have not yet received your order. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response. Monique from InfinitiKloud Customer Care
David
I ordered 2 devices in April 2021 and they have yet to work. I request to have my password rest (it has never worked) and I have been waiting for 2 weeks now (to have a password reset!!!) They keep sayiong they are working on it with the same email response that I have seen on these other reviews. I have worked in IT and customer service for years and I have NEVER seen such a terrible company. All I want is to be able to use the device. Absolutely horrendous service... I have supplied my order number several times now. Here it is again.. Order# 144950110 Order Date April 3 2021
Response from InfinitikloudFeb 8, 2022
Hello David! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. For us to properly assist you in regards to password reset, kindly provide us your order number to locate your account. We are looking forward to your response. - Keeshia from InfinitiKloud Customer Care
Peter P.
My device was not backing up basic word documents. I emailed customer services and after 3 weeks received a reply and a fix. I applied the fix and now the product does not work at all. Contacted Infintikloud again and no reply. In summary every aspect of Infinikloud is big disappointment
Response from InfinitikloudFeb 4, 2022
Hello Peter Pan2, Sorry to hear that your InfinitiKloud stopped working. Your feedback means a lot to us, so we would like to make sure that your concern is properly addressed. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response. Stay safe! Monique from InfinitiKloud Customer Care
Mike B.
After long delay it arrived. Plugged into computer but nothing came up on the screen anything like the dashboard shown in the accompanying instructions. Managed to find in file explorer and sliding the pc icon over the infiniti icon got to start downloading. The next day downloaded a bit more. Since then have not been able to open device at all, a really big waste of time, does not do what they say at all, probably a scam and a waste of money
Response from InfinitikloudFeb 2, 2022
Hello Mike! We are sorry to hear that you experiencing issues in backing up. We would like an opportunity to talk and assist you further, kindly provide us the Order Number to locate your account. - Keeshia from InfinitiKloud Customer Care
