I have PC, laptop and android phone. None of them recognized the stick. Junk.wasted my money. Tried to contact company but can't
Response from InfinitikloudJun 16, 2022
Hello Anthony,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from InfinitiKloud Customer Care
CA
Colin A.
Perhaps not a scam but extremely inefficient
Don't touch this company! Ordered on 1st May, followed up the following week when no indication of delivery. Multitude of polite excuses by email. Cancelled the order & requested refund - nothing happened. Eventually 6 weeks after initial contact Paypal have resolved the issue in my favour
Response from InfinitikloudJun 15, 2022
Hello Colin! Sorry to hear your experience was not satisfactory. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Keeshia from InfinitiKloud Customer Care
PV
Paul V.
Still waiting for my refund.
Their products did not work for me, so I returned them to their warehouse as per their instruction. I have been waiting for over 3 months for my refund. All I have gotten back are "Thank you for your patience" and "We are looking in to your issue.
Just basically stall tactics.
Do Not buy from this company. It is a Rip-Off.
Response from InfinitikloudJun 9, 2022
Hello Paul,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that your experience was not satisfactory. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from InfinitiKloud Customer Care
GM
Graeme M.
this product just dose not work I have…
this product just dose not work I have tried downloading photos it says its working but when i try and retrieve the photos they are not there
Response from InfinitikloudJun 8, 2022
Greetings, Graeme! I am sorry to hear that your experience was not satisfactory. Let me take this opportunity to resolve the issue and provide you a better experience. I reached out to you via email. I look forward to your response.
Monique from InfinitiKloud Customer Care
MA
Michael A.
Order 2218380804
2218380804
It just goes from bad to worse, if that’s possible, I was contacted by them following my previous review, received same message four times from Jane,John, Ann, Keisha, with sincere apologies, saying looking into it. I chased these messages several times, then started getting messages saying “we have not received a reply, so we are closing the case, as we assume you have resolved the issue yourself” I immediately responded saying I had chased this issue in response to their carbon copy messages (although these messages did not seem to require a response, as they were an “apology” and a promise to investigate), how on earth do they think I can solve non receipt of my paid for item myself. Since my responses, guess what zilch. I have asked for a refund, again nothing. If I could give this shower minus points I would. Monday morning I am ringing my bank, to report and ask why they provide conners like this with credit facilities
Response from InfinitikloudMay 21, 2022
Hello Michael! Thank you for posting a review and we’re sorry to hear that your concern was not addressed properly. We'll do our best to help you make it work if you could give us another chance. We have contacted you via email, please feel free to reply if you have any other questions and clarifications.
- Keeshia from InfinitiKloud Customer Care
CU
customer
Do not deal with this company I ordered…
Do not deal with this company I ordered the photostick in February it came in April. Trouble was the dongle wouldn’t fit my IPad. After complaining to this company I have received around eight or so emails from them each from a different ‘person’ saying we are looking into your case, it is now nearly June just send the correct dongle! This is a backstreet company. BEWARE!
Response from InfinitikloudMay 20, 2022
Hello,
Your feedback means a lot to us, so I would like to make sure that your concern is properly addressed. Sorry to hear that your experience was unsatisfactory. For me to properly assist you, kindly provide me your order number so we can work things out. Looking forward to your response.
Stay safe!
Monique from InfinitiKloud Customer Care
WT
Wendy T.
I purchased two infinitykloud SD and…
I purchased two infinitykloud SD and two IK mini SD. I received the two Mimi SD’s but not the two infinitykloud SD’s. I contacted them and was pretty much given the run around. With promises that my problem was important to them. I sent them a photo of the customs declaration on the packet I received which only said the mini SD’s were in the packet. They are a rip off and you have no chance of resolving your issues. Please be aware this company is a scam and from all the reviews of complaints it’s certainly confirmed it’s a scam.
Response from InfinitikloudMay 14, 2022
Hello Wendy! Thank you for posting a review and we’re sorry to hear that you have received incomplete order. We would like the opportunity to talk and assist you further with your concerns. Kindly provide us your order number to locate your account. We are looking forward to your response.
- Keeshia from InfinitiKloud Customer Care
AM
Alan M.
It has been three months since I…
It has been three months since I ordered from IK. In response to my many inquiries I get lip service. They offered a discount on an additional purchase. Really? I can’t get what I ordered in the first place. I requested a refund to my credit card or tracking for a shipment in route. Nothing. This was s a SCAM. I will contact the credit card company if I don’t have response in the next 24 hours.
Response from InfinitikloudMay 10, 2022
Hello Alan! Thank you for posting a review and we’re sorry to hear that you have not received your order. Kindly provide us your order number to locate your account. We would like to make sure that your concern is properly addressed. We are looking forward to your response.
- Keeshia from InfinitiKloud Customer Care