InfinitikloudReviews of infinitikloud.com

Response from InfinitikloudFeb 15, 2021

Hello Scott! We appreciate you for your review. I’m sorry to hear you had such a tough time, I really want to take this opportunity to provide you assistance with your concern. You can visit this link https://www.infinitikloud.com/resources.html to start downloading the latest InfinitiKloud along with the instructions manual for all of your devices. Our customer service team over the phone would be glad to provide you further assistance required 24/7 at https://support.infinitikloud.com. You can also visit this helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.

Response from InfinitikloudFeb 15, 2021

Hi Franca! Thank you for posting a review and we’re sorry to hear that you had challenges setting up your device. We would like the opportunity to provide you assistance regarding this matter. You can visit this link https://www.infinitikloud.com/resources.html for you to start downloading the latest InfinitiKloud software along with the step-by-step instructions on how to start backing up your files. You can also reach out to our customer service team at https://support.infinitikloud.com/ in your most convenient time as they are available 24/7. Kindly visit this helpful article related to your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.

Response from InfinitikloudFeb 16, 2021

Hello Mr. Green! We appreciate you for taking the time to write. I wanted to let you know how sorry we are for learning that your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We have all the resources available to download on our website to help you with the step-by-step instructions to fully utilize your InfinitiKloud unit and our return policy is also stated in the terms and conditions link that can be also found on our website. Stay safe and well.

Response from InfinitikloudFeb 15, 2021

Hi Michael! Thank you for your letting us know about your experience. I’m sorry to hear you had such a challenging experience setting up your device, but I really appreciate you bringing this issue to our attention as we're more than willing to provide you assistance. You can download all the resources along with the latest software for you to fully utilize your InfinitiKloud unit at https://www.infinitikloud.com/resources.html. If you wish to talk to one of our customer service agents, you can do that here https://support.infinitikloud.com/ in your most convenient time. You can also visit this helpful article related to your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.

Response from InfinitikloudFeb 15, 2021

Hi Diana! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to provide you the necessary information for you to maximize the features of your InfinitiKloud unit. You can download all the step-by-step instructions and resources at https://www.infinitikloud.com/resources.html or reach out to our 24/7 customer service team over the phone or chat for them to guide you at https://support.infinitikloud.com/ or visit our helpful article that will guide you on how to use your InfinitiKloud unit: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.

Response from InfinitikloudFeb 15, 2021

Hello Nigel! We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, I'd be happy to assist. For step-by-step instructions and to maximize the features of your InfinitiKloud units, you can download the resources here https://www.infinitikloud.com/resources.html or reach out to our 24/7 customer service team at https://support.infinitikloud.com/. You can also visit this link for our helpful article regarding your concern: https://support.infinitikloud.com/hc/en-us/articles/360016946840-How-do-I-use-my-InfinitiKloud-.

Response from InfinitikloudFeb 15, 2021

Hi! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product. You can actually add any file type extensions on the InfinitiKloud software itself for you to include all your desired filetypes to the backup as well as customize the filename for each file type that you have inside the app itself. We'd be happy to serve you 24/7, just reach out to us at https://support.infinitikloud.com/.

Response from InfinitikloudFeb 15, 2021

Hi Engima! Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. We would love to learn more about what specifically happened so that we can properly address your concern, we are 24/7 available and we'll be waiting at https://support.infinitikloud.com/. Thank you!