Infinite Auto ProtectionReviews of infiniteautoprotection.com

Find anyone else to get a warranty! They don't cover the full cost (use after market prices). They are rude on the phone. They can't give you direct answers. You'll end up with nothing but regret and no coverage.

I purchased a contract and they approved a repair to be done on my vehicle. Since I paid for the repairs upfront they agreed to reimburse me so I fax them all the info. One month passed nothing two months passed nothing and this is after I made several calls. I contacted the State of California and to my surprise they are not even licensed to do business in California and actually it's against the law to sale Vehicle Extended warranties in California unless it's purchased from a auto dealership. Now I get a check after the Attorney General office gets involved but I want all the money that I paid into a fraudulent purchase.

Absolutely GARBAGE coverage - they did everything within their power to push AS MUCH COST back on me. Use their own phony numbers - denied labor hours by the shop - argued with me on the phone and when all said and done I incurred more of the cost of repair than the "warranty" company on a part that was supposed to be 100% covered! They discounted on their end as much as possible to save their own costs and by the end they covered a fraction of the actual job - their claims and figures are not based in reality - Stay AWAY from these thieves - there are much better companies out there. They clearly PAY for their FAKE REVIEWS and high rating - NOBODY SHOULD BUY THEIR SERVICE if you VALUE YOUR MONEY!

SCAM, SCAM, SCAM just like all the other who wrote the same. I'll keep from using profanity but it's difficult. (3) weeks at the dealership and still no authorization form Infinite after giving them all the information they requested including the same information more than once. They need to be shut down and prosecuted. I'm going to the Attorney General of Michigan to demand action.

I bought a warranty plan with bumper to bumper coverage on a very high end MBZ automobile, fully paid for. When I needed repairs, they did not respond promptly for days. When they responded, they gave conflicting information. Their rep first said they only have to send someone to the shop to verify the repairs and they will cover the repairs. They didn't tell me they had been to the shop. Then, about 2 weeks later, they sent me an email that they needed service records for the car. I sent them my own records. Then they said they wanted records for specific dates. I provided the records. They came back saying they found repair information in the public domain, and they wanted those records. Those were records from the dealer that sold me the car which has nothing to do with me. The car has been serviced every time a check engine light comes up at MBZ dealerships which is documented in the same public information that they are saying they found information. I will not recommend that anyone buy their warranty. My car is still in the shop after 37 days. The car needs coil packs which has nothing to do with any prior maintenance. You spend hours on end trying to reach them. They all give conflicting information. The customer service has been very poor in my experience. They repeatedly ask for the same information that is already provided which they acknowledged receiving. They will not send you a written correspondence except generic email. They told me after I called them that they also need a bill of sale record but they have no way of putting that in writing because their correspondence is boilerplate. They rely on their arbitration clause which says you have to give them 60 days to resolve your claim. How many people can afford to wait for 60 days to have their car fixed? I had to hire a lawyer at my cost and we are still waiting for 60 days for us to even demand arbitration and I am incurring costs for not being able to use my car.

I been waiting 1 year for get a Refund this is the worse company and service I bought a warranty a year ago for my Mercedes Benz CLA 250 I paid a few months and when I have to use this warranty they don't cover nothing I have a electrical problem and they only want to pay $250 jajaj is a joke ? that's nothing for a Mercedes I Request my refund they ask me for a picture from my Milage I send it and I been waiting one year and I still waiting Don't buy this warranty you going to be surprise with this people they don't answer the phone several time waiting my car was a week on the dealer we have hard time waiting for a response and finally the surprise they don't cover almost nothing Raleigh NC

I purchased a 5 year 75,000 mile extended warranty from infinite auto. I sold my vehicle less than a year later and only used 30k miles of the warranty. I had no issues with my vehicle so I never needed to use the warranty. I called to cancel the warranty and get the pro rated refund. They said they would send me an email and I had to sign and return it. The email came two weeks later. I sent the signed paperwork back. They called me a week later and said I needed to send photos of the odometer. I sent the photos. They said the photos were to blurry. I also sent the odometer reading paperwork from the dealership I traded my vehicle in to. Clearly showed the reading. They accepted it and again said they would send another email in a few days and I would have to sign something and send it back. I still after two more months have not received the email. I called twice and waited on hold for over 45 minutes each time. They said they have it but haven’t had time to process it. It’s been 3 months and I haven’t received my refund yet. I would avoid using this company at all costs. Huge scam. They make it extremely difficult to get what’s owed to you. I doubt I will ever get the money they owe me. I plan on calling again and I’ll probably get the same email is coming speech. Should not take 3 months to get a refund.

BEWARE!!!! ... IT HAS THE WORSE service after the sale.... I BOUGHT THE EXTENDED WARRANTY ... WITH 1 PAYMENT $1700.... for 5yrs coverage... I traded that car in on a NEW car after 2 yrs... with 3yrs left on my unused policy... ( NEVER A CLAIM MADE ).... I REQUESTED an adjusted refund DEC 2020,....and ... after full filling all the refund requirements and documentations....all i keep getting is " RUN-AROUNDS "... with NO results or refund payment....they keep saying still in processing in administration....AND ... their attitudes are certainly arrogant, unfriendly and rude.... ( certainly a complete opposite from time of purchasing ... DON'T TRUST THEM.... ) ... I HAVE REPORTED THEM TO (BBB) . .. ALL SOCIAL MEDIA ALONG WITH MANY OTHER CUSTOMER COMPLAINTERS ( some have been waiting for refunds and monies owed them for over 2 yrs now and still haven't received results... ------------------------- AND AFTER RESEARCHING ONLINE EXTENDED WARRANTIES... THE PROFESSIONAL ADVISORS, WARN PURCHASERS TO NEVER BUY EXTENDED WARRANTIES ... BECAUSE THEY ARE ALL EQUAL RIP-OFFS AND SCAMS.... to be sure and clearly read all the very fine prints.... when a claim is made ... they always refuse full payment of claim ... by saying it was pre-existing and therefore not covered.....and it's almost impossible to receive any refunds...from contracts or out of pocket claims.... THIS WAS AN EXPENSIVE, FOOLISH LESSON.... PLEASE ... BE VERY CAUTIOUS AND SKEPTICAL ABOUT PURCHASING EXTENDED WARRANTIES.... ------------------ ARE EXTENDED CAR WARRANTIES WORTH IT?.... This isn't surprising, because extended warranties make a lot of money for those who sell them. ... “On average, you'll pay about $1,500 on an extended warranty, and the average repair is $180. I don't recommend buying extended warranties, ever. If you can't afford a $200 repair on a car, then you can't afford the car.”Dec 27, 2018