Infinite Auto ProtectionReviews of infiniteautoprotection.com

I sure wish I had read these before purchasing my policy. My experience has been terrible as well and I have been waiting for over a year for my refund after cancellation. Why are bogus companies like this allowed to continue operating.

I filed a policy cancellation request with Infinite Auto Protection on June 1st and still haven't had it processed. Every time I call, up until today, I have been told "billing is processing it". Every singe time I then request to speak to a supervisor. Their rep, Vivi, tells me there is no way for that to occur & that a request must be submitted for a call back. I have yet to get a call back from anyone & I've been requesting to speak to a supervisor since early July. It's now September and nothing. Additionally, when I called today, I was auto disconnected every single time; tried from multiple phones and got disconnected 12+ time. I cannot get ahold of a single human no matter what prompts I do or do not hit. They are not honoring the contract's cancellation provision and for all intensive purposes have stolen from me as a result.

I purchase a extended warranty in February 2020. I needed A repair for the vehicle and Was denied. I decide to cancel the extended Warranty on November 2020. I Docu Sign the email that was sent in December 2020 for a refund of $940.89. I am still waiting on my refund. I started to call customer service on 4/12/2021 and it is still in billing dept. 5/2021 called again it stated that Status Is ready to release funds. 6/14/2021 called again and now we are back to the billing dept. Called again 6/17 & 6/29/2021 still waiting on the Billing Dept. Called 8/10/2021 still waiting for the Billing Dept. You ask for management and customer service will not transfer the call, because they can’t. In all these calls I have told them to send emails to management to call me and I have yet to receive a call. This company is a sham and a disgrace!!! I will let people know not to do business with this company, but I will continue to call until I get my refund.

I HAVE BEEN WAITING ON MY REFUND FROM CANCELING THIS COMPANY FOR 6 MONTHS AND EVERY TIME I CALL THEY SAY ITS STILL PROCESSING AND THAT IS ALL I CAN DO IS WAIT. PLEASE DO NOT USE THIS COMPANY.

If I could rate this company-5stars I would. Everything people say about this company is true. I needed new control arms, the inspector canceled twice to come see the car. The dealership wanted $$$ for the repairs as usual. I needed the car and the loaner from the dealership I couldn’t take out of town. Low and behold they refused the claim saying I drove the car and didn’t stop any further damage as described in the contract. Truth is they didn’t want to pay the money. So I get in contact with a supervisor he tells me I can take it elsewhere and they will reimburse me. I pay $1200 for the repairs they say they will cover $300. Like WTH. It’s now been 4 months and I still haven’t gotten my reimbursement. Each month I call it’s the same B.S. story it’s being processed. They are the FNworst

Beware of this company. Not only will they actively work to breach their own contract (i.e. not pay you for things specifically allowed by their contract), when you attempt to cancel, they will low-ball your refund and try to include charges which are neither explained (i.e. hidden) nor allowed, and they also try to get you to sign a 'release' before they send you your refund which requires you to give up all rights to further dispute the refund (none of these additional requirements are spelled out in their contract). Additionally, when you try to hold them to their contract by requesting arbitration (a separate and distinct provision in their contract), they work to delay the arbitration and then, when the arbitration goes against them, they refuse to abide by the decision and not pay. That is until you file a complaint with the Michigan AG's office (MI AG complaint ID 2021-cp08091536678-A) and notify their registered agent - will they finally pay up. This is all factual and can be verified by researching the BBB of Eastern Michigan's case ID 15405976, which is the method I had to go through to even get IAP to even respond to my complaints. Here is a portion of the brutally honest arbitration decision in our favor vs. IAP: "This arbitrator has carefully reviewed the full contract, testimony of the parties, the written communications between the parties, and the cancellation form requirements. It is my finding that this contract is unconscionable.... Further, this arbitrator finds that IAP breached its own contract by failing to pay diagnostic fees when the repair part is a covered part....This arbitrator further finds that the disputed contract is unconscionable because IAP is positioned by this contract to retroactively take back the very benefit (paid claims) that the consumers have paid valuable consideration ($xxxx.00) to receive plus additional money even though IAP has breached the contract by failing to pay the full diagnostic fees that the consumer was entitled to at the time of the repair claims and prompted the dispute that caused the cancellation." Caveat Emptor with this fly-by-night business.

sold my car in April 2021, submitted my millage and all required information and since then they have held up my refund. Each month I call im given the same script..they have my info, its processed, it's with tye billing dept., that's another entity, they can't give me the billing number, a manger will call me; no one has ever returnedmy call. After waitung over an hour each month to speak to someone same and receive the same script, they always hang up on my face when I won't except the repeating update. Horrible orginaztion. Liers. They cover absolutely nothing. There so many clause when you need to use it. Several horrible customers service. It a big scam.

Hung up on me several times, my dealer after 3 attempts got hung up on, filed complaints with Florida & Michigan to find out they are not a Insurance Company but a MARKETING COMPANY