INFĒRA Light TherapyReviews of infera-us.com

I purchased the product at a conference in Denver in October. Within two weeks I could not use the product. The Infered Mini kept turning off. I wrote to customer service on November 21st. On November 27th, they responded asking for more information. I sent the information on December 4th. I has been almost two weeks and I have heard nothing. The product was not worth the money at all if it isn't going to work. Their customer service is a joke. I wrote today to tell them that if I didn't hear from them by COB tomorrow I was going to dispute the sale, file a claim with my Attorney General's office and make a complaint with the Better Business Bureau. I want my money back. Hoping that this get's their attention but it sucks to have to do this! UPDATE: Customer Service did replace my product after it took them about a month to do so. This was followed up by a series of emails asking me to take down this review. NOPE! That attitude confirms for me that these folks are in it for the money and do not give a HOOT about their customers. THEN their two co-founders decided to try to leverage mutual connections to reach out to me lying to them and saying that they had already tried. NOPE! Never happened. I honestly do not undertand how people stay in business this way but oh, capitalism I guess. Oh and if you notice their response below was generated by a BOT who forget to add in the actual email address or phone number of their customer service department. Wow, just wow.