Tom M.
Horrible ordering system
I had to follow up with a customer rep multiple times get the order filled. I made the order on 1226/2025, my visa was charged on the same day. Then two weeks passed and I received no notification. It took another 10 days for the order arrive.
Response from In-Essence HomesFeb 26, 2026
Dear Tom, Thank you for taking the time to share your experience. We’re truly sorry that your order felt delayed and that you had to follow up to receive updates. That’s never the experience we want for our customers. Your order was placed during the holiday season, which is one of the busiest times of the year. During that period, both processing and carrier timelines can extend beyond our usual turnaround times due to significantly increased demand. While payments are processed immediately at checkout, fulfillment timelines during peak seasons may take a little longer than normal. That said, we completely understand how frustrating it can feel when communication isn’t as prompt as expected, and we sincerely apologize for that. We’re continuously working to improve our updates and response times during high-volume periods. We truly appreciate your patience and the opportunity to serve you. Best Wishes, In-Essence Homes