We are a passionate company that truly believes that fashion should be affordable.
Individtual (individtual.com) has 17 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Erin C.
I ordered 2 packs of stickers in August 2024. The last shipping update was Sept 2024. Contact with support has been spotty. I was told it was still coming. It was stuck because of tarrifs. I have asked twice for a refund and communication from the company stopped. It is currently Sept 2025.
Anthony W.
Scam company sadly I went through all the hoops and when I paid for the stickers it came up saying payment transaction failed but my bank quickly told me I had had $72 taken from my bank. I have emailed their support and they are saying without any proof of purchase ie. order number etc, they cannot help me.
Mike, Sacramento C.
TLDR: Scam company - don't use! Chinese company that ships from Italy.. ?Ordered sticker set 15 April, shipped out in 5 days, with some updates... until 12 May I received "Sorry to tell you that your order was delivered unsuccessfully" - went back & forth with more excuses than answers; including 1) 'tarriffs' caused this delay 2) would not tell me which carrier and 3) we don't have shipping info (even though I was getting updates). Then they wanted additional $$ for a replacement set. Still un-hopefully waiting... but luckily PayPal buyer protection was used to get a full refund.
Keith Y.
Scam scam scam, stay away far away! I ordered some fishing lures and they added 10.00 to the cost. I emailed them and all they said was that that 10.00 was returned which it hadn't. Endless back and forth with their shifty customer "service" agent. Worst company to ever deal with they are absolute FRAUDS.
Rebecca S.
Placed an order 1 month ago. I keep getting tracking emails. Ordering from temu or shein doesn't take this long.
Faith W.
Scam. They add charges after the fact and don’t respond to multiple cancel order requests. My first request was within 5 minutes of receiving their order confirmation email. I made several other attempts to cancel. Suddenly PayPal emails with bogus charges start coming in. (I don’t have PayPal) more emails that it’s coming from a fake shipping company leaving Poland. I told them I cancelled the charges with my card and they ignored me. The worst company ethics ever!
Jodie
Absolutely con! They are thieves! Firstly, they took more from my account than agreed at check out, and tried to fob me off with "It was the exchange rate!" No, exchange rates don´t inflate the cost by 20 dollars! Then, 7 weeks later the shoddy products turn up and they are not the colour I ordered. So I ask for a partial refund. Products that in total cost be 60 dollars. They offered 5 dollars! When I refused to accept this, they went up to 8! Absolute criminals. It was their error they should compensate or send out the correct products! Disgusting company. Avoid!!
Sarah Bin M.
It’s a scam , I ordered the Stitchy Speedy Clothing Fixer and I have never received my order since 3/7/2024. At first I had wrong tracking number , they sent me an updated tracking that shows item on transport since 22/08/2024 with no update since then ! And you pay for shipping insurance !
